Orange County NC Website
Browse       Search
HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />55 Call Handling / CAD Event Creation Check for Duplicate Incidents <br />Allow the user the ability to create a new CFS <br />event and link the event to the primary event <br />records; or, to merge any new information <br />contained in a duplicate event into the main event <br />record associated with the identified duplicate <br />CAD event. <br />HxGN OnCall Dispatch | <br />Viewer <br />56 Call Handling / CAD Event Creation Check for Duplicate Incidents <br />Allow the call taker to re-open closed CAD events <br />that are duplicates of a new event, add additional <br />information to the re-opened CAD event records, <br />and, if necessary, re- route them back through the <br />dispatch process. <br />HxGN OnCall Dispatch | <br />Viewer <br />57 Call Handling / CAD Event Creation Check for Duplicate Incidents <br />Cross-reference duplicate events to the primary <br />event records, leave both events open, or <br />abandon processing of the duplicate event. <br />HxGN OnCall Dispatch | <br />Viewer <br />58 Call Handling / CAD Event Creation Incident Information <br />Provide the ability to create a CFS with minimum <br />required fields (e.g. location and event type).HxGN OnCall Dispatch | <br />Viewer <br />59 Call Handling / CAD Event Creation Incident Information Provide the ability to dispatch once location and <br />nature are obtained. <br />HxGN OnCall Dispatch | <br />Essentials <br />60 Call Handling / CAD Event Creation Incident Information <br />Provide the ability to alter/augment event as <br />further information is obtained by the call taker.HxGN OnCall Dispatch | <br />Viewer <br />61 Call Handling / CAD Event Creation Incident Information <br />Include an automated connection/interface to the <br />9-1-1 telephone system to use ANI/ALI data to <br />populate the incident entry screen form. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />62 Call Handling / CAD Event Creation Incident Information Provide the ability to enter unlimited narrative <br />with text wrap-around feature. <br />HxGN OnCall Dispatch | <br />Viewer <br />63 Call Handling / CAD Event Creation Incident Information Provide the ability to use ANI/ALI data to assist <br />with CFS entry. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />Page 8 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9EDocusign Envelope ID: 295A5D15-51E9-4D4A-ABF7-42411BB309FA