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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />43 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide the ability to save one or more partially <br />completed CFS events in order to enter a higher <br />priority incident, keeping all entered data intact. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />44 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide a warning (visual and/or audible) that a <br />partially completed CFS event has been held for an <br />administrator-defined period of time. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />45 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide the ability to view a summary of all system- <br />wide, partially-completed CFS events being held <br />and awaiting completion. <br />Include, at a minimum, the position and user ID <br />that placed the CFS event on hold and the elapsed <br />time that the CFS event has been on hold. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />46 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide the ability to redirect assigned resources <br />to a higher priority CFS event based on agency <br />defined criteria. <br />HxGN OnCall Dispatch | <br />Essentials <br />47 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Store all active and partially completed CAD events <br />in system administrator- configurable queues.HxGN OnCall Dispatch | Call- <br />Taker <br />48 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Allow CAD users to be able to select a partially <br />completed CFS event from a CAD event queue and <br />complete the CFS entry process. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />49 Call Handling / CAD Event Creation Check for Duplicate Incidents <br />Store all transactions resulting from the duplicate <br />event detection process in the system’s audit log.HxGN OnCall Dispatch | Call- <br />Taker <br />Page 6 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9EDocusign Envelope ID: 295A5D15-51E9-4D4A-ABF7-42411BB309FA