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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />35 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide the ability to generate a CFS event with <br />only the location and incident type code entered.HxGN OnCall Dispatch | <br />Viewer <br />36 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Allow the user to upgrade or downgrade the CFS <br />event to fit the reported event by changing the <br />priority for the event. <br />HxGN OnCall Dispatch | <br />Viewer <br />37 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Allow the user to utilize incident screening menus, <br />such as a drop-down menu, to assist in <br />determining the appropriate incident/event type <br />code. <br />HxGN OnCall Dispatch | <br />Viewer <br />38 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Allow the user to interrupt the CFS event creation <br />process and save entered information, sometimes <br />known as call stacking, to process a higher priority <br />incoming incident. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />39 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide a warning notification of the held CFS <br />event generated at an administrator-configured <br />time. Any position can review current CFS events, <br />retrieve a partial CFS record, and complete the CFS <br />event entry. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />*stacked/partial events can only be <br />retrieved by the position who saved <br />on the stack <br />40 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />The number of partial CFS events that can be <br />stacked by a single position be an administrator- <br />configurable system parameter. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />41 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide the ability to override the event priority <br />for each agency. <br />HxGN OnCall Dispatch | <br />Viewer <br />42 Call Handling / CAD Event Creation Assign Incident Classification <br />and Priority <br />Provide the ability to create and maintain incident <br />screening menus or prompts that can be used to <br />aid the call taker in determining the appropriate <br />incident/event type code. <br />HxGN OnCall Dispatch | <br />Viewer <br />Page 5 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9EDocusign Envelope ID: 295A5D15-51E9-4D4A-ABF7-42411BB309FA