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32 <br /> Program Enhancement Plan <br /> Program: Trauma-informed certified peer support <br /> Component <br /> Type: Interpersonal Skill Building <br /> Category Score Enhancement Opportunity Action Steps Responsible Party Comments: <br /> Primary 15/30 <br /> Service <br /> Supplemental 5/5 <br /> Services <br /> Quality of 16/20 Review and Revise • JCPC Consultant David Carter, JCPC <br /> Service Quality of Service Score will redo the quality Consultant <br /> Delivery based upon current of service score <br /> service category under current <br /> program type. <br /> Amount of 6/10 Increase both duration • In May, 2024 we Jen Galvin, RSN Currently our mentors <br /> Service: and dosage(contact changed the Program Manager are averaging between <br /> hours)for individual program 2-4 hours of contact <br /> Duration and participants. requirement from hours per week with our <br /> Contact 0/10 <br /> Hours co to 2 hours"of Lucy Battles, RSN JCPC participants. <br /> contact to"a <br /> minimum of 2 Director of Programs <br /> hours"and have <br /> seen a dramatic <br /> increase in the <br /> contact hours for <br /> JCPC participants. <br /> • We implemented <br /> mentor/participant <br /> engagement in <br />