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10 <br /> 2.2.3 Online/ Remote System Support & Diagnostics <br /> Online /Remote System Support&Diagnostics. Monday through Friday: 8:OOAM - <br /> S:OOPM System and software troubleshooting and diagnostics will be provided <br /> remotely through the online support service (up to 8 hours) to enable faster response <br /> to emergency service requests and to reduce the costs and disruptions of downtime. <br /> Siemens will respond, Monday through Friday, during the hours of 8:00 AM — 5:00 <br /> PM, excluding Holidays, upon receiving notification of an emergency, as determined <br /> by your staff and Siemens. <br /> If remote diagnostics determine a site visit is required to resolve the problem, a <br /> technician can be dispatched. Onsite dispatch will be billable per our current time <br /> and material policy(see Appendix A). <br /> 2.2.4 Onsite Operator Training Program <br /> Through our individual Building Automation Operator Coaching, we will review and <br /> reinforce learned skills, leading to greater operator knowledge and productivity. <br /> Siemens will assist your operators in identifying, verifying and resolving problems <br /> found in executing tasks. During the coaching sessions, we can address log book <br /> issues, assist your operators in becoming more self sufficient, and improve the skills <br /> of your operators to better meet the needs of your facility and their specific job <br /> responsibilities. The use of this time will be for coaching unless otherwise directed by <br /> owner. Coaching will promote better utilization of HVAC Control System applications <br /> implemented in your facility. <br /> Siemens has included 4 x 4 Hour Sessions <br /> Siemens service program manager will prepare a planned curriculum and maintain a <br /> scheduled program for the duration of the service program. <br /> Siemens Industry, Inc. February 14, 2025 Page 8 <br />