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9 <br /> Slide #12 <br /> Build trust with riders and the community <br /> Increase a diverse network of regional partners <br /> within GoTriangle's service area <br /> What's next? <br /> Foster commitment and ownership among <br /> stakeholders <br /> G row Grow and fund the Ambassador Program <br /> andfund <br /> Jimmy Price presented this slide and welcomed questions from the Board. <br /> Commissioner Portie-Ascott asked what percentage of the time a safety issue is present <br /> when there are incidents. <br /> Jimmy Price said there used to be more of an issue, but GoTriangle educated drivers <br /> about de-escalation and conflict resolution, mental health issues, etc. and the number of safety <br /> threats has dropped. He said GoTriangle has also implemented a softer approach when it comes <br /> to engaging law enforcement. He said law enforcement is called only when absolutely necessary. <br /> He explained there is a security officer on platforms, but the Transit Ambassador is the bridge that <br /> helps address issues before they become serious. <br /> Commissioner Portie-Ascott asked if there is a Transit Ambassador on each bus. <br /> Jimmy Price said right now, it is only Tasha, but the goal is to increase the number of <br /> Ambassadors. He said they are taking a strategic approach now and ensuring that Tasha is <br /> present on routes with riders of greater needs in order to provide resources. <br /> Commissioner Portie-Ascott asked how many of those riders are children. <br /> Jimmy Price said he has not seen data indicating that many riders are children. He said <br /> the challenge is that they do not get on the buses and ask who is experiencing homelessness. <br /> He explained that their presence builds trust, and they find out information through conversation. <br /> Commissioner Greene said the GoTriangle Board of Directors was very excited about this <br /> program and about adding more ambassador positions as part of the Strategic Plan. He <br /> encouraged Jimmy Price to reach out to as many social service stakeholders in Orange County <br /> as possible. <br /> Chair Bedford asked if there is anyone on staff trained on working with people with IDD <br /> and helping them navigate the busses. <br /> Jimmy Price said that training is in the works, and they rely on community partners in the <br /> meantime for the expertise. <br />