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C <br />billing, and patient registration. Three employees staff each clinical location. With the <br />increased numbers of patients coming to each site, it is difficult to cover more than one <br />absence at a time. This provides for coverage of long -term illnesses, vacations, and <br />required training in medical records, HIPAA compliance, and other matters. Two of the <br />permanent employees are newly hired and will require additional training in this first year of <br />employment. <br />Health Promotion and Education Services: Temporary wages provide back up for medical <br />nutrition therapy services. The permanent half -time registered dietician is on an extended <br />leave. The temporary wages provide back -up coverage for this vacancy so that services to <br />pregnant women and children in the clinical setting do not need to be curtailed. The <br />department contracts with Early Head Start for nutrition services. This is a revenue <br />generating position. <br />Housing <br />Housing uses temporary staff to cover for vacant permanent positions as necessary and <br />also in times of short-term workload increases, such as during the reopening of the Section <br />8 waiting list. <br />Human Rights and Relations <br />The department uses temporary employees to provide staff coverage on those occasions <br />when permanent full -time staff members are absent and /or to assist in special projects <br />undertaken by the department. <br />The U.S. Department of Housing and Urban Development provides mandatory, weeklong <br />training sessions that staff members attend. During these mandatory training sessions, <br />temporary staff is hired to ensure that the Department is staffed. In addition, these funds <br />are for temporary staff who would provide data analysis of residents' input gathered from <br />special projects undertaken by the department. <br />Information Technology <br />Orange County Information Technologies has one temporary full -time employee. This <br />employee serves the organization in several key areas. Their primary responsibility is to <br />staff the help desk telephone, triage user issues, enter the issues in a trouble ticket <br />database and resolve the issue, if it is within their technical skill set. This frees up the <br />permanent staff members to address calls in the field and to concentrate on more complex <br />user needs, ultimately enabling a quicker response to user issues. <br />Secondarily, this position performs routine project work, such as migrating data from one <br />source to another. This work is repetitive and typically performed during slower periods of <br />user contact. By performing project work, the permanent technicians can concentrate on <br />project planning, systems analysis and detailed technical work. <br />