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35 <br /> Slide #4 <br /> 0 <br /> CARE <br /> CARE Team <br /> • Staff <br /> • Mobile team -Crisis Counselor, Peer Support Specialist and <br /> Community EMT <br /> • Crisis Counselor in the 911 Call Center <br /> • Hours of Operation <br /> • M-F,8am-4:30pm <br /> • Referral Source <br /> • Responds remotely or in person to behavioral health related <br /> calls routed through 911 that do not require another <br /> emergency response <br /> • Funding Source <br /> • Alliance Healthcare and NC DHHS grant-April 1, 2024-June <br /> 30, 2025 <br /> Caitlin Fenhagen said a funding request has been submitted for the program for next fiscal <br /> year as well, and is awaiting approval. <br /> Slide #5 <br /> CARE Team Outcomes <br /> Data from the start date of May 6,2024—February 28,2025: <br /> • The CARE Team responded to 203 calls directly from the 911Call Center. <br /> • An additional 220 eligible calls came in during CARE team business hours that met the determinants for dispatching the <br /> CARE Team.The CARE team did not respond to these calls because they were either on another call,were erroneously <br /> coded as unavailable in CAD,were in training or were unavailable due to other reasons or were called off the response <br /> because of a safety concern. <br /> • we review these calls and the reasons there was not a CARE response each month. <br /> • Total number of unique individuals served by the CARE team is 721. <br /> • Total number of events responded to by the CARE Team is 1,288. <br /> • Percentage of events that were diverted from an arrest or charge:98% <br /> • Percentage of events that resulted in a transport to hospital for medical emergency:2.8% <br /> • Percentage of events that resulted in a transport to hospital for behavioral health emergency:3.7% <br /> • Number of 911 calls diverted to the 911 Call Center Clinician and did not require a mobile response:14 <br />