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10 <br /> Slide #16 <br /> Strategic Priority: t <br /> Equitable ServicesSTRATEGIC PLAN <br /> - <br /> • Goal:Increase the2023-2027 <br /> adequacy and accessibility <br /> of customer assistance <br /> funding <br /> • Initiative:Evaluate and <br /> update customer <br /> assistance program <br /> 7F <br /> Slide #17 <br /> The Current e of OWASA Bill Affordability <br /> Water Bill Assistance <br /> Care to Share <br /> • Supported 84 families in 2024 CARE to <br /> • Donations:$25,702 r SHARE <br /> • Assistance provided:$18,475 <br /> • Significant effort to increase donations <br /> and increase households served F'PPD...t.t,day! <br /> Other ❑■A' <br /> $Ass is8tance provided by other entities in 2024: j <br /> ■ <br /> Amil <br /> ®SCAN M E <br /> Slide #18 <br /> The Current State of • ' ' Bill Affordability <br /> Disconnections . Non-Payment <br /> 598 accounts disconnected for <br /> non-payment in 2024 <br /> Of these,167 were disconnected for <br /> non-payment multiple times <br />