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10 <br /> 1 Slide #16 <br /> Strategic Priority: <br /> Equitable Services <br /> SIC PLAN <br /> • Goal:Increase the "''"'' <br /> adequacy and accessibility <br /> of customer assistance <br /> funding ', i'' <br /> • Initiative:Evaluate and ? <br /> update customer xd <br /> assistance program <br /> 2 <br /> 3 <br /> 4 Slide #17 <br /> The Current State of OWASA Bill Affordability <br /> Water Bill Assistance <br /> Care to share <br /> • Supported 84 families in 2024 CARE W <br /> • Donations:$25,702 r SHARE <br /> • Assistance provided:$18,475 <br /> • Significant effort to increase donations <br /> and increase households served <br /> Other ❑., '❑. <br /> 4'y <br /> Assistance provided by other entities in 2024: `k 3 <br /> $8,587 <br /> it a SCAN ME <br /> 5 <br /> 6 <br /> 7 Slide #18 <br /> The Current State of OWASA Bill Affordability <br /> Disconnections forNon-Payment <br /> 598 accounts disconnected for <br /> non-payment in 2024 <br /> Of these,167 were disconnected for <br /> non-payment multiple times <br /> 8 <br />