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1 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date: May 6, 2025 <br /> Action Agenda <br /> Item No. 8-1 <br /> SUBJECT: FY 2024-25 Apricot Case Management Software Services Contract Renewal <br /> Amendment <br /> DEPARTMENT: Emergency Services, <br /> Department on Aging, and <br /> Information Technologies <br /> ATTACHMENT(S): INFORMATION CONTACT: <br /> Kirby Saunders, Emergency Services <br /> Bonterra Order Form Director, 919-245-6123 <br /> 2024-25 Contract Renewal Amendment Janice Tyler, Aging Director, 919-245- <br /> 4255 <br /> Kim Woodward, Division Chief— <br /> Emergency Medical Services (EMS), <br /> 919-245-6133 <br /> Robert Reynolds, Chief Information <br /> Officer, 919-245-2276 <br /> PURPOSE: To approve and authorize the Manager to sign the FY 2024-25 Social Solutions <br /> Global, Inc. (d/b/a Bonterra) year three contract renewal amendment for Apricot Case <br /> Management Software Services. <br /> BACKGROUND: Orange County entered into a Services Agreement in FY 2022-23 that allowed <br /> the Department on Aging and Orange County Emergency Services to utilize the Apricot Case <br /> Management Software which is owned and operated by Bonterra. The Services Agreement <br /> provided that Orange County could renew the contract for two (2) additional one-year terms. This <br /> proposed amendment addresses the third year of the contract. <br /> The Apricot Case Management Software implementation has been successful and is being <br /> utilized to manage Department on Aging Volunteers. The software is also being utilized by <br /> Emergency Services to manage all Community Paramedic services and the Post Overdose <br /> Response Team (PORT) documentation. <br /> There have been two (2) previously-executed contract amendments that included expansion of <br /> licenses for the Department on Aging, addition of contracted service hours, and expansion of <br /> licenses for the three (3) members of the Post Overdose Response Team. <br /> The Department on Aging has requested the continuation of the Gold Plus service hour package <br /> for FY 2024-25. The proposed amendment also reflects a full year of the new Post Overdose <br /> Response Team licensing. <br />