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51 <br /> D. Organizational Readiness(20 points, page limit: not to exceed 3 pages) <br /> PHS is a 501c3 Federally Qualified Health Center and has in place all relevant departments, staff, <br /> and financial processes needed to implement this program, bill for reimbursement, and meet <br /> compliance and monitoring requirements. Prior projects include grants from the Health <br /> Resources &Services Administration (HRSA), the North Carolina Department for Health and <br /> Human Services (NCDHHS), The Duke Endowment, and more. PHS will not be making new hires <br /> or using subcontractors for this project. <br /> PHS prides itself on serving a diverse population with a diverse staff, guided by a diverse board. <br /> Moreover, the current PHS Board of 10 individuals is 60%White, 30% Black/African American, <br /> while 10% are of Hispanic ethnicity. Our 2023 Equal Employment Opportunity Commission <br /> (EEOC) report shows that our staff overall were 39%White, 31% Black, 5%Asian, 0.1% Native <br /> American, 2% More than One Race, while 22%were of Hispanic ethnicity. PHS is also proud to <br /> have welcomed our first Latina CEO, Dr. Daniella Jaimes-Colina, PhD, in January, 2024. Our <br /> overarching goal is that our staff reflects the communities we serve, provides care with cultural <br /> humility, and improves equity while decreasing stigma. <br /> The PHS integrated behavioral care staff are a culturally and linguistically diverse group of <br /> professionals with deep understanding of the populations they serve, staff who prioritize the <br /> delivery of services with cultural humility and a trauma-informed lens. PHS providers are aware <br /> that marginalized patients often experience stigma and discrimination from healthcare <br /> providers; moreover, it can take time to build trust with individuals who have experienced <br /> stigma within the healthcare system. PHS policies encourage trust-building with patients as a <br /> primary focus, building rapport and therapeutic alliance, and getting to know the whole patient, <br /> not just their MOUD needs. Staff use body language, validation and other clinical skills to ensure <br /> that patient communication is respectful and reduces stress. PHS prioritizes patient safety, <br /> including emotional safety, and providers work at the pace that feels safest for the patient. <br /> PHS uses video interpretation services as necessary to meet patient language needs, and also <br /> employs contract interpreters for Burmese/Karen dialect interpretation.All written patient <br /> education materials are reviewed for literacy level. Alternative medication labeling is available <br /> for individuals with low literacy. <br /> PHS operates eight in-house pharmacies that stock a full formulary of medications for mental <br /> health and substance use concerns, including for MOUD naloxone and buprenorphine (tablets <br /> and films). On-site pharmacy allows patients continual access medications at an affordable cost, <br /> and to counseling with the pharmacy team. <br /> PHS serves marginalized communities, including those experiencing homelessness and housing <br /> instability, Black, Indigenous, and People of Color(BIPOC), and those transitioning from <br /> 7 <br />