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<br />4. Client Responsibilities <br />4.1. Deployment <br />Provide a single point of contact for the configuration process and provide adequate access <br />to staff and resources to support the goal of being live quickly post the kick-off. <br />4.2. Go-Live <br />4.2.1. Provide adequate resources to test, validate, and finalize public launch of <br />services within thirty calendar days of services deployed as ready for test. <br />Note: PayIt platform services are made available to agencies at low costs <br />because they are primarily funded through transaction and processing fees. If an <br />agency is unable to redirect all web traffic seeking to pay for one or more of the <br />services covered by this statement of work in a timely manner (for clarity: within <br />30 calendar days of services available for final testing and approval), the agency <br />agrees to cover the cost of providing those services until such time that services <br />are launched and redirect links are in place on the agency’s digital properties. <br />The Inactive Service Penalty is listed in Section 6.6 of this agreement. <br />4.2.2. Launch PayIt payment web page, in coordination with PayIt, when configuration <br />of services is complete, including the redirect of any and all web addresses for <br />applicable services to the web Application. For clarity, the PayIt service will serve <br />as the primary digital option for client services it supports. <br />4.2.3. Provide marketing support, in coordination with PayIt, adequate to drive <br />Customer/Patron adoption of the Applications. For this purpose, the marketing <br />support provided by Client will include: <br />● Placing online notifications and mobile intercept screens prominently on <br />Client website and department landing pages, as well as any <br />e-newsletters or emails <br />● Placing notification(s) on all billing communications (including citations, <br />etc.) <br />● Including notification(s) information in any printed signage, newsletters, <br />and blogs <br />5. PayIt Responsibilities <br />5.1. Configuration <br />Provide the services in this Statement of Work; deploy, configure, host and manage the <br />PayIt platform. <br />Provide a single point of contact for the configuration process, with a dedicated project <br />team and a goal to launch service in production quickly post kick-off. <br />Provide training to Client personnel. <br />© PayIt – payitgov.com 5 <br /> <br />Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539