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1 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date: April 15, 2025 <br /> Action Agenda <br /> Item No. 4-a <br /> SUBJECT: Presentation on the GoTriangle Transit Ambassador Program <br /> DEPARTMENT: Transportation Services <br /> ATTACHMENT(S): INFORMATION CONTACT: <br /> PowerPoint Presentation Jimmy Price, GoTriangle, Director of <br /> Safety and Security, 919-485-7492 <br /> Tasha Hargrove, Transit Ambassador and <br /> Outreach Specialist, 919-485-7433 <br /> Nishith Trivedi, Transportation Director, <br /> 919-245-2007 <br /> PURPOSE: To receive a presentation from GoTriangle on its Transit Ambassador Program. <br /> BACKGROUND: GoTriangle's Ambassador Program is a community-focused initiative modeled <br /> after similar programs across the country, such as those operated by Bay Area Rapid Transit <br /> (BART), the Southeastern Pennsylvania Transportation Authority (SEPTA), and LA Metro. The <br /> program serves as a vital connection between the transit agency and community services, <br /> providing support in areas such as: <br /> • Mental health crisis response through local professional teams <br /> • Resources and assistance for community leaders <br /> • Emergency and criminal incident response by law enforcement <br /> • Contracted security services and outreach to unsheltered populations <br /> Since its inception, the program has expanded from a collaboration of eight (8) local governments, <br /> transit agencies, and nonprofit organizations to over fifteen (15) partners, and continues to grow <br /> through new community-based partnerships. The Program's success is measured by its ability to: <br /> • Effectively serve, communicate with, and engage customers <br /> • Collect and share data with stakeholders <br /> • Ensure a safe and secure transit environment <br /> • Strengthen community engagement <br /> Highlights of the program's goals include: <br /> • Building trust with riders and the broader community <br /> • Expanding partnerships <br /> • Encouraging stakeholder commitment and shared responsibility <br /> • Sustaining the program's growth and securing continued funding <br />