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TECHNICAL APPROACH <br /> ORANGE COUNTY GOVERNMENT | NOVEMBER 22, 2024 <br />RFP #367-OC 5439 | COMPREHENSIVE USER FEE STUDIES PAGE 25 <br /> <br />Exhibit 3. Workplan Phases <br />TASK 1.0: PROJECT MANAGEMENT TASKS <br />1.1 Arrange interview schedules and request data <br />1.2 Kickoff meeting (online) <br />─ Confirmation of scope and project purpose <br />─ Acceptance criteria for deliverables <br />─ Status reporting and correspondence protocols <br />─ Issue escalation protocol <br />─ Confirm baseline work plan and deliverables <br />─ Confirm project change order protocol <br />─ Confirm quality control process <br />TASK 2.0: USER FEE DESIGN <br />2.1 Discuss project design with the County’s staff (which fees to review, which to consolidate, <br />and new ones to consider) <br />2.2 Create project design memo <br />─ Develop first draft of project design memo <br />─ The County to edit draft <br />─ Revise draft to reflect comments <br />─ Confirm Project Design <br />2.3 Populate approved model structure with cost data <br />TASK 3.0: USER FEE ANALYSIS <br />3.1 Interview selected staff to gain understanding of service delivery by fee type <br />3.2 Develop fully burdened hourly rate for department. Use the indirect cost rate if the County <br />has one, or 10% rate if not. <br />3.3 Review data collection templates with departments <br />3.4 Jointly complete the data collection templates <br />3.5 Develop first draft of user fee analysis <br />3.6 Develop first draft of user fee analysis <br />─ Present first draft in online meeting <br />─ County reviews draft and provides comments <br />TASK 1 TASK 2 TASK 3 TASK 4 <br />Peer Price <br />ComparisonsUser Fee AnalysisUser Fee Design <br />Establish Study <br />Goals, Objectives <br />and Protocols <br />TASK 5 <br />Presentation <br />Docusign Envelope ID: B9D098A3-ADE5-4D27-B060-F08A595B7E7D