2025-074-E-AMS-American Facility Services-Cleaning Services at The Drakeford

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AmericanFacility SERVICES Inspection Coordination Our Contract Manager participates in planning all aspects of the contract to properly provide the required functions, but just as importantly, to ensure that quality control is factored into all activities. The Contract Manager has the authority and responsibility to institute remedial and preventive actions, as necessary, to safeguard an effective QC program. We pursue a multi-faceted approach to quality control, regardless of which service area (management, maintenance, environmental compliance, etc.) is being evaluated. The process begins with a thorough evaluation of work specifications and related contractual requirements. The second phase of our program relates to actual inspection and analysis. We consider employee sensitivity, awareness of facility conditions, and user preferences to be an integral part of employee training on all our projects. As part of our quality process, TQM, and on-site training programs, our staff is required to be observant of potentially dangerous, wasteful, or other undesirable conditions, and to notify a supervisor or lead when such conditions are detected. We instruct our workers to note minor problems such as burned-out lights or dripping faucets while engaged in routine activities. Workers note the location, and the time observed and relay this information to Work Control during or at the end of the shift. These items are then coordinated with the customer and added to the service call backlog for correction. Our employee training includes awareness of facility conditions, team responsibility, and procedures for identifying problem areas. Each supervisor is responsible for conducting quality checks of all work performed (scheduled and unscheduled) in his or her respective area of performance. Deficiency Identification Informal inspections are conducted to ensure contract compliance and the effective delivery of quality service. Monitoring is expedited by reviewing specially developed, pre-printed checklists. Deficiencies discovered during routine inspections are then discussed with the appropriate worker and corrected, if possible, on the spot. Persistent problem areas are addressed at weekly meetings in the spirit of collectively arriving at a solution. Our experience at other installations reveals that the uniqueness of having quality control built into the performance of work, and not merely as a matter of after-the-fact follow-up produces a higher level of quality service. Moreover, because of the high-quality standards set and adhered to, we believe our customer surveillance tasks are being significantly reduced as well. The Site Supervisor conducts the documented inspections on a random, unannounced basis. Once completed, the report is immediately available to the Contract Manager for review. Documentation The Site Supervisor generates a summary of all quality inspections performed for that period and that information is submitted to our contact. A monthly report is generated and e-mailed to the Project Manager with a copy furnished to our corporate management and our contact if desired. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA