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DocuSign Envelope ID:7DCC2B8A-E44C-4172-BF52-8A8B6D647BED <br /> 34 <br /> PIN App Services Farragut Customer Start Date Finish Completion Fee <br /> Responsibilities Responsibilities Date Criteria <br /> Customer will <br /> provide Farragut <br /> staff with remote <br /> access to their <br /> environments for <br /> troubleshooting and <br /> support. <br /> Training Farragut will Customer will Farragut <br /> provide up to 24 actively participate delivers training <br /> hours of training for in training sessions within the <br /> the functional areas for each of the project <br /> of PIN App and functional areas of schedule and <br /> System PIN App and budget <br /> Administration. System constraints. <br /> Administration. <br /> User Testing& Farragut will Customer will Application <br /> Acceptance provide software execute system defects <br /> and database to be testing for all the documented <br /> utilized during user PIN Application and and <br /> acceptance testing integration with categorized. <br /> NCPTS <br /> Farragut will functionalities Resolution for <br /> provide support for review during critical defects <br /> user acceptance training visits and provided to the <br /> testing. will document and Customer. <br /> report discovered <br /> Farragut will repair defects. <br /> critical defects <br /> reported during Customer will <br /> user acceptance execute user <br /> testing that acceptance testing <br /> materially impede for all the PIN <br /> the Customer's Application and <br /> business NCPTS integration <br /> processes. Other functionalities and <br /> issues will be will document and <br /> addressed post- report discovered <br /> production under defects. <br /> the maintenance& <br /> support agreement. Customer test and <br /> validates all critical <br /> defect repairs. <br /> -24- <br />