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DocuSign Envelope ID:7DCC2B8A-E44C-4172-BF52-8A8B6D647BED <br /> 60 <br /> needed to document request. <br /> (iv) Contact the CSC and provide the support request information and any amplifying data <br /> to the CSC consultant. <br /> (v) Coordinate Customer activities required to assist the CSC in resolving the problem. <br /> (vi) Serve as a liaison and primary point of Customer contact for the account manager. <br /> (vii)Submit change request and provide them to the account manager to initiate system or <br /> software modifications. <br /> (viii) Insure a Purchase Order(PO) or other suitable form of Customer financial obligation <br /> authorization is generated and approved prior to requesting additional support not <br /> specifically included in the Agreement. <br /> 4.3 System Access, Security, and Software Licenses. <br /> (i)Throughout the term of Software Support, Farragut requires continuous remote access <br /> to all of Customer's Computers for the purpose of providing Software Support. Such <br /> access is typically handled by VPN access provided by Customer. Customer will ensure <br /> that appropriate primary and alternate means are available for Farragut support personnel <br /> to gain remote access to Customer's system (when appropriately coordinated with <br /> Customer)for the purpose of providing Software Support. <br /> (ii) Customer will maintain system passwords and will notify Farragut, prior to <br /> implementation, of any changes that may affect Farragut's ability to provide support under <br /> the Agreement. <br /> (iii) Customer will maintain a record of all user workstations running any portion of the <br /> licensed Software, if any, (including any associated Internet applications). Customer will <br /> provide this information to Farragut upon request and will advise Farragut of any changes <br /> in the system that affect the currency of this information. <br /> 5. Upon the release of a new Software Maintenance Release, the Software Support for the <br /> current Software release will terminate in two years from the release date of the new Software Maintenance <br /> Release. <br /> - 15- <br />