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Docusign Envelope ID:693COEBD-5BA3-4A46-8D83-84EDOE68EDC2 19 <br /> EXHIBIT A: <br /> GUIDELINES FOR EMERGENCY AFTER HOURS CALLS <br /> TO THE CONTRACT BETWEEN THE TOWN AND ORANGE COUNTY FOR THE <br /> PROVISION OF ANIMAL CONTROL SERVICES <br /> Regular service involves an Animal Control Officer(ACO)being stationed at the Animal Services <br /> Center Monday through Friday between 8:00 a.m. and 5:00 p.m. This ACO has principal <br /> responsibility for enforcing the Town's animal control ordinance within the Town limits and <br /> responding to calls about stray animals and other such requests from animal services. Orange <br /> County Animal Control Officers will provide emergency services outside of regular business hours <br /> (from 5:00 p.m. to 8:00 a.m.), Monday through Friday, and 23-hours on Saturday, Sunday and <br /> holidays. These services include rabies exposures, dangerous animals,exigent animal cruelty and <br /> animals in immediate need of assistance. The Town will perform "triage" on after-hours service <br /> requests in accordance with guidelines jointly developed by Animal Services and the Hillsborough <br /> Police Department. <br /> PROCEDURES FOR ORANGE COUNTY AND TOWN RESPONSE TO EMERGENCY <br /> AFTER-HOURS ANIMAL CALLS <br /> 1. Injured Deer—A HPD Officer will respond to locate and euthanize. <br /> 2. Owned Injured Animals—A HPD Officer will respond or otherwise instruct the owner to <br /> Itake the animal to their veterinarian or the after-hours emergency veterinary clinic to be <br /> cared for or euthanized. <br /> 3. Neglect/Cruelty Situations — A HPD Officer will respond to make an assessment. If the <br /> situation is severe,they will contact the on-call ACO for assistance.If it is not severe,they <br /> shall document in an incident report.The report will be sent to the Animal Services Center <br /> the next business day for investigation. <br /> 4. Strays—A HPD Officer will respond or otherwise instruct the caller to take the animal to <br /> the Animal Services Center during business hours. <br /> 5. Aggressive Dogs—A HPD Officer will respond to assess and confirm the presence of the <br /> reported animal. If the owner cannot be located to secure the dog, the on-call ACO shall <br /> be contacted to assist in capturing the dog. <br /> 6. The on-call ACO will respond to any call(s)related to:Rabies Exposures;Bites to Humans; <br /> Injured Strays. <br /> 7. The on-call ACO will not respond to the following calls: nuisance wildlife; and injured or <br /> orphaned wildlife. Unless there is an immediate issue of public safety, the on-call ACO <br /> will not respond to calls about snakes. If these calls make their way through <br /> communications,members of the public are to be referred to the Animal Services webpage <br /> of asked to call Animal Services during regular business hours for appropriate referral. <br /> r <br /> I <br />