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Building Services –Fire <br />Services that deliver the outcomes you want to achieve. <br />Services delivered by Siemens have been developed to help you achieve the outcomes you expect. <br />Fire Safety industry acronyms used in the following service descriptions: <br />AHJ – Authority Having Jurisdiction <br />NFPA – National Fire Protection Association <br />Optimize Performance & Productivity <br />Alarm Management Services – Fire <br />Siemens will coordinate and administer off-site monitoring of your fire alarm and life safety system via <br />Siemens or a third-party UL Listed Central Monitoring Station. The fire procedures used in monitoring are in <br />accordance with NFPA 72 and local authorities and can only be altered in writing by the Authority Having <br />Jurisdiction. Daily system tests are standard in fire monitoring to ensure the communication path is <br />operational. All low priority signals to be sent via text/email. <br />Emergency Response Times – Fire <br />Emergency Online/Phone Response <br />Billable Service <br />Online system and software troubleshooting and diagnostics and phone support will not be provided under <br />the coverage of this agreement. Siemens will respond to your request for emergency on-line/phone support, <br />Mon-Fri 8:00AM-5:00PM, excluding holidays, upon receiving notification of an emergency, as determined by <br />your staff and Siemens, but all service performed will be provided as a billable service. If remote diagnostics <br />determine a site visit is required to resolve the problem, a technician can be dispatched. Depending on your <br />contract coverage, the on-site dispatch will be covered or will be a billable service call. <br />Emergency On-site Response <br />Billable Service <br />Emergency Onsite Response is not included within the coverage of this agreement. Siemens will respond to <br />your request for emergency on-site service as soon as staff is available. An emergency is determined by your <br />staff and Siemens. All service performed will be provided as a billable service.Siemens will respond to your <br />request for emergency onsite support, Mon-Fri 8:00AM-5:00PM, excluding holidays, upon receiving <br />notification of an emergency, as determined by your staff and Siemens, but all service performed will be <br />provided as a billable service. <br />Page 4 of 8 <br />Docusign Envelope ID: 23D78F2D-A77C-4BD4-A831-1A5A83AAF46B