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<br />2025 Orange County - Farragut System Administration Services Renewal.docx Page 2 <br /> <br />Out of Scope <br />The following services are not part of Farragut’s offerings and are expected to be the responsibility of <br />the County: <br />a. Disaster Recovery <br />b. On-Site Infrastructure Management: <br />i. Including but not limited to: Power, HVAC (Temperature Control), Outbound <br />Internet Access, Infrastructure Network Connectivity, Host Server <br />Management and Maintenance, VM Infrastructure, Networking, Domain User <br />Management, Security Setup) <br /> <br />Fees and Terms <br />Farragut will provide the services above according to the chart below. <br />• It is anticipated that the Services under this proposal will be provided at Farragut’s facilities, <br />and during normal business hours (Monday through Friday, excluding normal business <br />holidays, from 8:00 AM to 5:00 PM Eastern Time). <br />• Weekend or after-hours work shall be considered as normal business hours, if scheduled in <br />advanced. Scheduled work must be identified and planned at least 1 week in advance. <br />• Any on-site services requested will be at an additional charge, including but not limited to <br />reasonable travel expenses. <br />• This Statement of Work is effective January 1, 2025 and expires December 31, 2025 unless <br />written cancellation is received. If a cancellation notification is received, the services <br />provided shall terminate 90 days after the cancellation date. <br />• Farragut will deliver Customer monthly invoices that contain the fees. Customer agrees to <br />pay all such invoices within thirty (30) days of receipt. <br /> <br />Services Service Hours Fees Payment <br />Terms <br />System Maintenance Services Up to 10 service hours per month $1,635 <br />month <br />Monthly <br />Additional Support Services 90 total services hours; up to 30 <br />hours per month <br />$14,715 Upon <br />contract <br />execution <br /> <br /> <br />Docusign Envelope ID: 1979AB9C-EE3D-4EE0-A9BD-EBAF07180CE2