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EXHIBIT I <br /> <br />Orange County <br />NCPTS System Admin and Application Support Services <br />2025 Renewal Work Order <br />December 18, 2024 <br />Background <br />Farragut proposes to provide Orange County system maintenance services from January 1, 2025, to <br />December 31, 2025. These services will allow the county to continue to house their NCPTS <br />environment on-premises but utilize Farragut resources to maintain it. <br />Services <br />Farragut shall provide the following NCPTS services: <br />System Admin Maintenance Services <br />a. Application Management <br />i. Release Installation <br /> Test installation within 1 business day of release. <br /> Production installation: 1 business day county notification required. <br />ii. Patch Installation <br /> Test installation within 1 business day of release. <br /> Production installation: 1 business day county notification required. <br />b. Application Maintenance <br />i. Temporary File Cleanup <br /> Test as needed. <br /> Production as needed. <br />c. Data Patch Deployment <br />i. Test installation within 1 business day of release. <br />ii. Production installation: 1 business day county notification required. <br />d. Test Server Management <br />i. Database Refreshes from Production as needed. <br />ii. Storage Sync between Test and Production (such as CAMA file storage) as <br />needed. <br /> <br />NCPTS Application Support Services <br />a. Business Process Support (Running Annual Billing, End of Year, DLQ flag and queue <br />process, Automatic Assessment, and Batch Jobs for CAMA and Billing and Collections). <br />i. Based upon mutually agreeable schedules. <br />b. Custom Data Queries <br />ii. Turnaround time based on scope. (1 to 30 days). <br />c. Custom Report Building <br />iii. Turnaround time based on scope. (2 to 30 days). <br /> <br />Docusign Envelope ID: 1979AB9C-EE3D-4EE0-A9BD-EBAF07180CE2