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<br />11493 SUNSET HILLS ROAD | SUITE 100 | RESTON,VIRGINIA 20190 | TEL 703 871 8500 | FAX 703 871 8505 | <br />WWW.CARAHSOFT.COM <br />Client acknowledges and agrees that the development, implementation, configuration, installation, and/or <br />integration of software, applications, systems, infrastructure or hardware is inherently not error-free and that <br />corrections, “bugs” and defects arising prior to or subsequent to deployment are common. In addition, Client <br />acknowledges and agrees that the actual operation, performance, availability and scalability of a Third-Party <br />Product may vary based on such factors as final configuration and changes in, or Client’s failure to meet, <br />infrastructure requirements or specifications. <br />D. Conflicts and Waiver <br />Client acknowledges and understands that RSM may (i) have a past or ongoing business <br />relationship with a Licensor of a Third-Party Product; (ii) recommend a Third-Party Product from <br />such Licensor to Client; and/or (iii) to the extent permitted by applicable laws, regulations, and <br />professional and ethical standards, receive compensation, commissions or other benefits, whether <br />economic or not, from a Licensor of a Third-Party Product in connection with RSM’s relationship <br />with such Licensor, RSM’s referral of such Licensor’s Third-Party Product to Client, or RSM being <br />designated as Client’s “partner of record” (or similar designation) with the Licensor of such Third- <br />Party Product. In the event that any or all of the foregoing may or does constitute a conflict of <br />interest (whether real or perceived), Client hereby agrees to waive such conflict of interest and <br />agrees to release and hold RSM (and its partners, principals, employees, contractors, <br />subcontractors, affiliates and agents) harmless from and against any claims arising from or out of, <br />or relating to, such conflict of interest. <br />E. Client Acceptance of Work <br />Client will validate Power BI objects within the catalog spreadsheet to affirm acceptance. <br />Upon delivery by RSM to Client of any work product or deliverable identified herein, Client shall be <br />responsible for reviewing or conducting acceptance tests, whichever applicable, and accepting such work <br />product or deliverable in a timely manner, but in no event more than seven (7) days from the date of delivery <br />of such work product or deliverable. In the event Client discovers a failure of the work product or deliverable <br />to conform to the specifications set forth herein (“Nonconformity”), Client will notify RSM in writing within <br />seven (7) days of delivery, identifying with reasonable specificity the non-conforming portions of the work <br />product or deliverable (“Nonconformity Notice”). To the extent caused by RSM’s errors or omissions, RSM <br />will use commercially reasonable efforts to correct the Nonconformities stated in the Nonconformity Notice <br />at no additional cost to Client. In all other cases, RSM shall use commercially reasonable efforts to correct <br />such Nonconformities on a time-and-material basis at the rates agreed upon in this Statement of Work. After <br />RSM makes such corrections to the nonconforming work product or deliverable and makes such deliverable <br />available to Client for review, Client will have five (5) days to review and accept such work product or <br />deliverable. If any Nonconformities remain, the process stated above will be repeated unless the parties <br />mutually agree otherwise at such time. <br />Docusign Envelope ID: E8E4BD35-B96F-4758-AA8E-78502A205BFF