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1/24/24, 4:03 PM HSOA-24-5 <br />https://chapelhillnc.workflow.opengov.com/#/explore/records/62938/react-form-details/62938 6/19 <br />Describe how the agency incorporates racial equity into its goals. (150 word limit) <br />Describe how the intended beneficiaries of the proposed project(s) were involved in the planning and design <br />process. (150 word limit) <br />Percent (%) of Staff who attended racial equity <br />trainings. <br />85 <br />Percent (%) of Board Members who attended racial <br />equity trainings. <br />50 <br />The Council on Quality and Leadership worked with us in 2023 to go through a <br />rigorous Quality Assurance accreditation process. The process led the agency to <br />understand what the agency is doing well and what actions the agency could take <br />across programs to ensure that participants are not only getting quality services but <br />also knowledge, education, and assistance in knowing their Basic Rights and <br />overcoming systemic barriers. At its conclusion the agency added goals to encourage <br />our clients in overcoming issues of trauma stemming from racism and encounters of <br />systemic barriers. Changes were made in program forms, manuals, outcomes, and <br />policies to include the Bill of Rights and goals around them to help with overcoming <br />systemic racism and add more equity and inclusion in the world. The resiliency the <br />agency teaches our clients helps to heal and overcome the barriers and trauma that <br />many of our clients have endured. <br />In the Quality Assurance accreditation process the Council on Quality and Leadership <br />incorporated several methods of soliciting direct feedback and auditing our programs, <br />policies, and interactions with clients, staff, and volunteers to help us achieve our <br />accreditation. The direct feedback the agency received during this process helped <br />refine and change aspects of programming to include goals around issues of racial <br />equity and other basic rights protection. Outside of the interactions of beneficiaries <br />within this process the agency also normally solicits feedback through the Continuous <br />Quality Improvement process that helps us involve beneficiaries in the planning and <br />development of programs. Formal and informal feedback is collected through <br />Customer Satisfaction Surveys, Evaluations, open communication with families, and <br />Quality Assurance calls that focus not just on achievement of goals but also on quality <br />issues of respect, professionalism of staff, and non-discrimination. Information is <br />reviewed throughout the year and adjustments are continuous. <br />Docusign Envelope ID: A5B4FFD3-9664-4EA0-9937-6709C85D11FD