AL-Terra Bella Hillsborough 2024-11-04

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Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Facility Name/Address: ❑Family Care Home ❑Nursing Home Terra Bella ®Adult Care Home 1911 Orange Grove Rd. Hillsborough, NC 27278 Visit Date: 11 /04/2024 Time spent in facility: 0 hr 55 min Arrival time: 2:45 ❑ am ® pm Name of person exit interview was held with: Jennifer Palmisano, Exec. Director Interview was held: ® in Person ❑ Phone ❑Admin. ❑ SIC Supervisor in Charge) ❑ Other Staff Rep. Name& Title Committee Members Present: Kelly Kester and Carol Kelly Report Completed by: Kelly Kester Number of Residents who received personal visits from committee members: 8 Resident Rights Information is clearly visible: ®Yes ❑ No Ombudsman Contact Info is correct and clear) posted: ® Yes ❑ No The most recent survey was readily accessible: ❑ Yes ❑ No Staffing information clearly posted: ®Yes❑ No Re uired for Nursin.q Homes Onl Resident • • Comments/Other Observations Do the residents appear neat, clean and odor free? Y Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning Y their eyeglasses? Did you see or hear residents being encouraged to participate in their care by Resident working with physical therapy in staff members? Y hallway, ambulating with walker. Physical therapist verbalizing encouraging and constructive words to the resident. Were residents interacting with staff, other residents&visitors? Residents were interacting with each other in Y the facility entrance way while enjoying juice and snacks provided by the facility. Did staff respond to or interact with residents who had difficulty Y communicating or making their needs known verbally? Did you observe restraints in use? N/A If so, did you ask staff about the facility's restraintpolicies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 1. Did residents describe their living environment as homelike? Y One resident described the facility as welcoming and a pleasant home. She was observed walking in the hallway and conversing with staff members in a very familiar and kind manner. 2. Did you notice unpleasant odors in commonly used areas? N Facility was noted to be very clean. 3. Did you see items that could cause harm or be hazardous? N 4. Did residents feel their living areas were too noisy? N 5. Does the facility accommodate smokers? Y Where? ❑ Outside only❑ Inside only❑ Both Inside/Outside 6. Were residents able to reach their call bells with ease? Y 7. Did staff answer call bells in a timely&courteous manner? Y Resident described that the staff respond in a If no, did you share this with the administrative staff? N/A timely manner, but may be delayed briefly during times of meal tray pick-up. Resident • Comments/Other Observations 8. Were residents asked their preferences or opinions about the Y Multiple activities on-going throughout each activities planned for them at the facility? day, including games. 9. Do residents have the opportunity to purchase personal items of Y their choice using their monthly needs funds? Can residents access their monthly needs funds at their N/A convenience? 10. Are residents asked their preferences about meal/snack choices? Y Multiple residents shared that the food has Are they given a choice about where they prefer to dine? Y improved recently.