TerraBella Hillsborough 2023-11-16

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Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Facility Name/Address:Terra Bella Hillsborough, ❑Family Care Home ❑Nursing Home 1911 Orange Grove Rd, Hillsborough, NC XAdult Care Home ❑Combination Home Visit Date 11-16-2023 Time spent in facility: hr 45 min Arrival time: 2:55 pm Name of person exit interview was held with: Jasmine Craig, Business Office Manager Interview was held: X in Person ❑ Phone ❑Admin. ❑ SIC(Supervisor in Charge) X Other Staff Rep. (Name& Title)Jasmine Craig, Business Office Manager Committee Members Present: Carol Kelly, Kelly Kester,Vibeke Talley Report Completed by:Vibeke Talley Number of Residents who received personal visits from committee members: 9 Resident Rights Information is clearly visible: X Yes ❑ No Ombudsman Contact Info is correct and clearly posted: X Yes X No Ombudsman's name is her maiden name. The most recent survey was readily accessible: ❑Yes ❑ No Staffing information clearly posted: ❑ Yes ❑ No(Required for Nursing (Required for Nursing Homes Only) Homes only.) Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes* Black flies were found in one resident's room 2. Did residents say they receive assistance with personal care activities?Ex. brushing their teeth, combing their hair, inserting Yes dentures or cleaning their eyeglasses? 3. Did you see or hear residents being encouraged to participate in Yes their care by staff members? 4. Were residents interacting with staff, other residents&visitors? Yes 5. Did staff respond to or interact with residents who had difficulty NA communicating or making their needs known verbally? 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility's restraint policies? Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes One resident stated: "If I have to be somewhere other than home, I'm glad to be here" ------------ 9. Did you notice unpleasant odors in commonly used areas? No F------------I 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? NA 12. Does the facility accommodate smokers? Yes Where?X Outside only ❑ Inside only ❑ Both Inside/Outside 13. Were residents able to reach their call bells with ease? Yes* Residents wear the call bell either as a bracelet or a necklace, so they have access to call bells all the time. 14. Did staff answer call bells in a timely&courteous manner? No* Two residents stated that they frequently have to If no, did you share this with the administrative staff? wait a long time for the call bell to be answered. One resident said she had waited an hour for the staff person to come and take her to the bathroom. Residents stated that staff is caring and courteous. Resident '/NA Comments/Other Observations