TerraBella Hillsborough 2023-09-05

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Community Advisory Committee Quarterly/Annual Visitation Report County: ORANGE Facility Type: Facility Name/Address: ❑Family Care Home ❑Nursing Home TerraBella Hillsborough (Elmcroft; Carillon) DAdult Care Home 1911 Orange Grove Rd Hillsborough, NC 27278 Visit Date: 9/5/2023 Timespent in facility:40 min Arrival time: 11:10 Earn ❑ m Name of person exit interview was held with: Interview was held: ❑x in Person ❑Phone ❑Admin. ❑x SIC(Supervisor in Charge) ❑Other Staff Rep. Jeniver Palmisano, director Committee Members Present: Jackie Podger; MaryLou Gelblum Report Completed by: Shade Little Number of Residents who received personal visits from committee members: 3 Resident Rights Information is clearly visible: ❑x Yes❑No Ombudsman Contact Info is correct and clear) posted: 0 Yes❑No The most recent survey was readily accessible: ❑Yes❑No Staffing information clearly posted: ❑x Yes❑No Re uired for Nursing Homes Only) Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? y Residents were found in rockers on the front porch,in the 2. Did residents say they receive assistance with personal care hallways chatting,in the Activity Room,and many were found sitting in their rooms,some watching TV,some reading. activities? Ex. brushing their teeth, combing their hair, inserting NA Residents appeared neat and clean and no restraints were dentures or cleaning their eyeglasses? observed. 3. Did you see or hear residents being encouraged to participate in y their care by staff members? 4. Were residents interacting with staff, other residents&visitors? y 5. Did staff respond to or interact with residents who had difficulty y communicating or making their needs known verbally? 6. Did you observe restraints in use? N 7. If so,did you ask staff about the facility's restraint olicies? NA Resident Living Accommodations Yes/No/NA Comments/Other Observations 1. Did residents describe their living environment as homelike? Y Some residents stated they were happy and pleased with 2. Did you notice unpleasant odors in commonly used areas? N accommodations.As many said they were bored.All rooms were large,clean and tidy with personalized items such as 3. Did you see Items that could cause harm or be hazardous? N comfortable chairs. Little staff interaction was noted except in 4. Did residents feel their living areas were too noisy? NA the Memory Care Unit,where in particular the Manager was 5. Does the facility accommodate smokers? y seen interacting and caring for many.Residents there looked Where?❑x Outside only❑Inside only❑Both Inside/Outside well-cared for,and a plus was a lovely outdoor flower and garden space tended in part by residents. 6. Were residents able to reach their call bells with ease? NA 7. Did staff answer call bells in a timely&courteous manner? NA If no, did you share this with the administrative staff? Resident • • Observations 1. Were residents asked their preferences or opinions about the Y A number of residents mentioned boredom or wishing to be activities planned for them at the facility? home.However,activities are available.It is not known if they are encouraged.There does not appear to be much in-house 2. Do residents have the opportunity to purchase personal items of NA community involvement,though residents can attend activities their choice using their monthly needs funds? at the Snow Foundation,or participate in shopping.The Can residents access their monthly needs funds at their NA Director said there continues to be a Resident Council convenience? however an administrator attends those meetings(somewhat defeating the purpose).They have also appointed Hall 3. Are residents asked their preferences about meal/snack choices? N Monitors who collect information from residents who choose Are they given a choice about where they prefer to dine? N not to attend. 4. Do residents have privacy in making and receiving hone calls? NA 5. Is there evidence of community involvement from other civic, Y volunteer or religious groups? 6. Does the facility have a Resident's Council? y Family Council? Areas of • Are there resident issues or topics that need follow-up or review at a later N time or during the next visit? This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form. Top Copy is for the Regional Ombudsman's Record.Bottom Copy is for the CAC's Records.