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58 <br /> • Diligent analysis of suspected problems to determine their specific nature and possible causes before calling <br /> TripSpark for assistance. Notwithstanding this diligence requirement, Licensee is responsible for informing <br /> TripSpark of any problems encountered in a timely manner. <br /> 5. OWNERSHIP OF TRIPSPARK SOFTWARE AND DATA <br /> Licensee shall not obtain any ownership rights,title,or interest in the TripSpark Software,hardware or systems developed <br /> or employed by TripSpark in providing any TripSpark Software and Services under the Agreement. TripSpark shall not <br /> obtain any ownership rights, title or interest to Licensee's data contained within the TripSpark Software database. <br /> Upon request by Licensee before or within sixty(60)days after the effective date of termination, TripSpark will make <br /> available to Licensee their data in secure(i.e., encrypted, and appropriated authenticated) SQL bak format file. Should <br /> Licensee request a different format,Licensee shall be subject to additional costs. If TripSpark has not received a written <br /> request from Licensee within the sixty(60) day period, TripSpark reserves the right to destroy the Licensee's data,as it <br /> exists at the date of expiration or termination. <br />