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56 <br /> EXHIBIT D <br /> Hosting Services <br /> 1. OVERVIEW <br /> This Exhibit D describes the hosting services for the TripSpark Software under the Agreement("Hosting Services")to be <br /> provided by TripSpark,the respective responsibilities of the parties,the service level objectives("SLOs"),and the problem <br /> management process. <br /> 2. HOSTING SERVICES <br /> The general scope of services addressed by this Agreement includes the operation,maintenance, and support of the: <br /> • Database for the TripSpark Software hosted under this Agreement <br /> • Database security <br /> • Data Center server operation <br /> The scope of services specifically excludes operation and maintenance of the following: <br /> • Licensee hardware, including Licensee's servers, printers, network hardware (including routers and switches) <br /> and other Licensee site computing equipment <br /> • Licensee application Software <br /> • Licensee Local Area Networks("LAN") <br /> • Licensee network infrastructure for connecting to the Internet and to the TripSpark Data Center <br /> All Hosting Services will be provided by TripSpark to and for the Licensee's benefit in a manner that will meet the <br /> objectives outlined in the Service Level Objectives below. <br /> Support TripSpark Software <br /> Support for TripSpark Software includes the operating system, utilities, database Software, and all necessary licenses <br /> required to operate TripSpark Software as provided by TripSpark as part of the Hosting Services. <br /> Hardware <br /> Licensee shall provide telecommunications equipment, communication lines, and associated internet services for <br /> connection from Licensee's site to the Data Center. <br /> Database Instances <br /> TripSpark will maintain a single production database instance up to 50GB. This production database will provide the daily, <br /> real-time transaction data to the users. <br /> Internet Bandwidth <br /> TripSpark will provide up to 1Mbps pursuant this Agreement. Additional bandwidth is charged at the then current rate. <br /> Backups <br /> Full database backups, along with hourly transaction log backups, are done on a regular basis. Backup data is retained for <br /> 14 days. <br /> Hours of System Operations <br /> The TripSpark Software will be accessible and available to the Licensee and capable of all normal operating functions 24 <br /> hours a day, seven days a week except for periods of scheduled maintenance and previously approved outages. TripSpark <br /> will not be held responsible for inaccessibility arising from communications problems occurring anywhere beyond the <br /> TripSpark side of the router resident at the Data Center,nor will these hours of unavailability be counted as unavailable. <br /> Data Center Maintenance <br /> TripSpark will complete routine maintenance on the TripSpark Software systems quarterly. TripSpark will provide at least <br /> seven(7)business days' notice of these planned outages. <br /> If TripSpark is required to perform additional maintenance outside of the scheduled maintenance window,it will notify the <br /> Licensee via email of its request. The Licensee and TripSpark will mutually agree on the downtime, which will then be <br /> considered a period of scheduled maintenance. <br />