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52 <br /> User Acceptance Testing (UAT) <br /> UAT involves the Licensee utilizing the application alongside the back-office software in a test environment <br /> to ensure the Software functions as specified in the Documentation. It is estimated that User Acceptance <br /> Testing should take up to one (1) week. TripSpark will be available for support during this time if <br /> configuration changes are required. The Licensee is responsible to create use cases that best demonstrate <br /> common business processes in order to ensure testing is appropriately covering real business situations. <br /> TripSpark will provide UAT templates created for general use which can be adapted by the Licensee for the <br /> Licensee's operational specific use. <br /> Upon completion of the UAT, TripSpark and the Licensee will mutually agree upon a Soft Launch Go-Live <br /> date. <br /> TripSpark will add the new agency-specific service to the application via a menu hidden from the public. <br /> TripSpark will provide special access instructions (including passcode) for enabling the service menu to <br /> allow for the functionality to be tested before being released to the public. <br /> Go-Live Support <br /> Soft Launch Go-Live <br /> TripSpark will redirect the Web API to communicate with the Licensee's production environment. Before <br /> releasing Rides on Demand for all passengers, we recommend asking a select group of passengers to download <br /> and use the application and assist with an additional round of troubleshooting. Basic testing for this group would <br /> include: <br /> • Licensee registration <br /> • Trip booking <br /> • Trip processing <br /> • Accuracy of information provided to rider <br /> TripSpark will be available for support during this time if configuration changes are required. <br /> Full Launch Go-Live <br /> Upon completion of Soft Launch, the Licensee can now invite all passengers to register and access the <br /> application. TripSpark will be available for support during this time if configuration changes are required <br /> Application Acceptance <br /> The final phase of the implementation will be Application Acceptance testing while the Application is <br /> running with the back-office Software in Production. <br /> The TripSpark Rides on Demand App Software shall be deemed accepted by Licensee on soft launch go- <br /> live, as defined above. <br /> Customer Care <br /> Following Software Acceptance TripSpark will schedule a transition meeting with the Licensee to discuss <br /> ongoing Customer Care support. <br /> TripSpark Resource Responsibilities <br /> TripSpark will provide Project Management and Off-Site Support of the Rides on Demand application to the <br /> Licensee. <br /> These Services will consist of the following: <br /> ■ The TripSpark Project Manager will provide bi-weekly reports to the Licensee's Project Manager. <br /> These reports will be based on TripSpark standards and will consist of, project team information, <br /> current status, and next steps. <br /> ■ For the duration of the implementation the TripSpark technical product expert will be available for <br /> consultation off-site via phone or email. <br /> Licensee's Resource Responsibilities <br /> If the Licensee causes delays by not adhering to the below responsibilities and requirements listed in this <br /> SOW, and these delays result in additional service work being incurred by TripSpark, then TripSpark <br />