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51 <br /> Software Installation and Configuration <br /> Software Installation-Web API <br /> TripSpark will install the Software remotely on the Licensee's network. The Software will be installed once <br /> (1)within the test environment. TripSpark will also provide assistance with transitioning the Software to the <br /> production environment. <br /> The Licensee must have a test environment at their facility that can be used for testing new versions of the <br /> Software. It is the Licensee's responsibility to ensure adequate user testing is completed before <br /> implementation of the Software in a live environment. <br /> Configuration <br /> TripSpark will assist the Licensee in importing or configuring bus stops and travel zone rules within Novus. <br /> TripSpark will also assist the Customer in configuration for the following items: <br /> • Cancel Codes <br /> • Passenger Types <br /> • Seat Types <br /> • Violation Sets <br /> • Context Properties <br /> TripSpark will configure the following within the Rides on Demand App Software: <br /> • Connection information to the Licensee's environment <br /> • Configurable feature options <br /> Training <br /> Training provided will be based on TripSpark standard training agendas. Training methodology follows a <br /> train-the trainer approach. Training sessions will vary in length depending on topic. Training will be <br /> provided remotely, utilizing Zoom as the preferred platform. Each session can be attended by up to six(6) <br /> employees. <br /> After each training session, the Licensee may be required to complete project work assignments that pertain <br /> to training material just covered and that are relevant to the operational characteristics of Rides on Demand <br /> at Licensee location. Successful progression from each session to the next session is dependent upon <br /> diligent completion of project work assignments, by Licensee, resulting from the previous training session. <br /> Each session builds upon mastery of material covered at the previous session. <br /> • Up to four(4) hours of back office and dispatch training <br /> o This training will focus on changing configurable settings within the service type for both <br /> Rides on Demand and Novus <br /> • Up to four(4) hours of customer service training <br /> o This training will focus on providing the skillset to the Licensee's customer service team in <br /> order to support the Licensee's ridership with ongoing issues <br /> In addition to training, TripSpark will provide digital copies of all available user documentation. The <br /> Licensee is free to create copies of the documentation for their users. Users will also have access to recorded <br /> training videos and online sessions provided through myTripSpark.com, as described in our standard support <br /> documentation. <br /> The Licensee's resources are encouraged to participate in all training sessions related to their field. <br /> For remotely accessed training sessions attendees will require: <br /> • Networked computer with access to the internet <br /> • Telephone or headset and microphone for audio portion <br /> If the items above are not available, TripSpark will work with The Licensee to identify alternative <br /> arrangements. <br />