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46 <br /> ■ Up to one (1) day of Dispatch Training <br /> ■ Up to four(4) hours of Training in the Administrative functions of the Software. <br /> In addition to training, TripSpark will provide one (1) digital copy of all available user documentation. <br /> Licensee is free to create copies of the provided documentation for their users. <br /> Users will also have access to recorded training videos and online sessions provided through <br /> mytripspark.com, as described in our standard support documentation. <br /> Licensee's resources are encouraged to participate in all training sessions related to their field, as outlined in <br /> the Operational Review. <br /> For remotely accessed training sessions attendees will require: <br /> • Networked computer with access to the internet <br /> • Necessary Software (i.e. WebEx Licensee) installed and ready to go <br /> • For groups in a single room, LCD projector to display the material and computers per student with <br /> access to the test environment <br /> • Telephone or headset and microphone for audio portion <br /> • If the items above are not available, TripSpark will work with Licensee to identify alternative <br /> arrangements. <br /> User Acceptance Testing <br /> The final phase of the implementation will be acceptance testing. This involves Licensee utilizing the <br /> Software in the test environment to ensure the Software functions according to the Documentation. <br /> We estimate the duration of user acceptance for this implementation to be approximately two (2)weeks. <br /> Pilot (Optional) <br /> The initial hardware phase of the project will involve the installation and commissioning of five (5)new in- <br /> vehicle units, configured to communicate with the TripSpark back-office products via a public cellular data <br /> network. Project team in collaboration with the Licensee determine to proceed with a full roll out of the <br /> vehicles for go live. <br /> Rollout <br /> The Licensee will install the hardware units on the remaining fleet. <br /> Go-Live <br /> Go Live is critical to ensure the solution is adopted and used properly by staff, as often issues are not <br /> discovered until using a live environment with real-time conditions and situations. TripSpark will provide up <br /> to approximately five (5) days of Go Live support as part of this SOW. <br /> Software Acceptance Period <br /> The final phase of the implementation will be Software Acceptance testing while Software is in Production. <br /> The Software Acceptance period is expected to be approximately ten(10)business days. <br /> Upon completion of Software Acceptance, Licensee will be eligible to go into TripSpark's Customer Care <br /> program. <br /> Transition to Customer Care <br /> Following Software Acceptance TripSpark will schedule a Transition meeting with the Licensee to discuss <br /> ongoing Customer Care support. <br /> TripSpark Resource Responsibilities <br /> TripSpark will provide Project Management and Off-Site Support of the DriverMate at Licensee. These <br /> Services will consist of the following: <br /> • The TripSpark PM will provide bi-weekly reports to Licensee's PM. These reports will be based <br /> on TripSpark standards and will consist of, project team information, current status and next steps. <br />