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45 <br /> EXHIBIT C <br /> Statement of Work: DriverMate <br /> This document defines the implementation Services to be provided by TripSpark for the Licensee, as well as the roles <br /> and responsibilities of the Licensee's staff and resources. <br /> Unless otherwise indicated,TripSpark will provide `standard' implementation Services (project management, <br /> operational review,testing, installation,training, etc.) as defined by TripSpark. Any Services beyond what is defined in <br /> this document will be considered out of scope, and a change order outlining any additional costs will be required.Any <br /> additional costs uncovered from a change order will be the responsibility of the Licensee. All implementation Services, <br /> materials, and training will be provided in English,unless otherwise stated. <br /> Overview <br /> This implementation involves the following high-level tasks: <br /> • Operational Review <br /> • Software Installation and Configuration <br /> • Training <br /> • User Acceptance Testing <br /> • Hardware Pilot <br /> • Hardware Roll-Out <br /> • Go-Live Support <br /> Operational Review <br /> The operational review will involve a series of meetings and conference calls with Licensee's project team to <br /> discuss the business requirements. <br /> The goal of the operational review is to: <br /> • Review Licensee business requirements and operational needs <br /> • Review business processes to identify any takeaways that require mitigate strategies <br /> • Provide any sample marketing materials that the Licensee may be able to use <br /> • Review the Scope of Work and finalize project timelines and the project plan <br /> The outcome is an operational review document(ORD) outlining the understanding gained from the <br /> meetings, identifying the deliverables, and the timing for the implementation as mutually agreed upon by the <br /> parties. <br /> Software Installation and Configuration <br /> Back Office <br /> TripSpark will install the Software remotely in TripSpark's hosted environment. The Software will be <br /> installed once (1) within the test environment. TripSpark will also provide assistance with transitioning the <br /> Software to the production environment. <br /> Licensee must have a test environment at their facility that can be used for testing new versions of the <br /> Software. It is Licensee's responsibility to ensure adequate user testing is completed before implementation <br /> of the Software in a live environment. <br /> In-Vehicle <br /> TripSpark will train Licensee to load and configure the in-vehicle/remote Software. <br /> Training <br /> Training provided will be based on TripSpark standard training agendas. Training methodology follows a <br /> train-the trainer approach. Training sessions will vary in length depending on topic. Training will be <br /> provided remotely, utilizing Zoom as the preferred platform. Each session can be attended by up to six (6) <br /> employees. <br /> ■ Up to one (1) day of Driver Trainer Training <br />