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44 <br /> EXHIBIT C <br /> Statement of Work: Novus Client Import Tool <br /> The following information defines the Services to be provided by TripSpark for the Novus Client Import <br /> Tool for OCTS (Licensee). <br /> Unless otherwise indicated, TripSpark will provide `standard' Services (project management, operational <br /> review, testing, installation, training, etc.) as defined by TripSpark. Any special requirements will be <br /> considered a change request and processed through the change request system. <br /> In addition, it is assumed this SOW will take advantage of existing TripSpark infrastructure, data sources <br /> and systems unless otherwise stated. <br /> Overview <br /> THIS IMPLEMENTATION INVOLVES THE FOLLOWING HIGH LEVEL TASKS: <br /> 1. Implementation of the Novus Client Import Tool at Licensee site <br /> 2. Data field mapping and testing <br /> Licensee must have a test environment at their facility that can be used for testing new versions of the <br /> Software. It is Licensee's responsibility to ensure adequate user testing is completed before implementation <br /> of the Software in a live environment. <br /> TripSpark Implementation Services <br /> The specific implementation Services below will be provided by TripSpark. All implementation Services, <br /> materials and training will be provided in English,unless otherwise stated. Any Services not explicitly <br /> defined below are not included in this SOW and will incur additional charges. <br /> Travel expenses have been quoted based on a minimum of 2 weeks' notice for travel dates. Insufficient <br /> travel notice will result in additional travel expenses being incurred by Licensee to cover the higher cost of <br /> last minute travel. <br /> The TripSpark technical resource will complete the following tasks: <br /> Data will be imported from the source file supplied by Licensee. Basic data mapping from the source file to <br /> the database will be performed. <br /> The import will be configured to run on-demand. <br /> Client data will be added for new clients, updated clients and clients that need to be marked as inactive. <br /> After the initial import is developed, testing will be done to ensure the import is working as designed, and <br /> clients are being correctly imported according to the data map. <br /> Assumptions <br /> - Licensee must supply a copy of their input file for TripSpark to review and assist TripSpark with <br /> mapping of the fields. <br /> - The import described does not include any error checking—fields are imported straight into the database <br /> as mapped. <br /> - TripSpark is not responsible for any data corruption as a result of the database inserts. <br /> - SQL must be used for the database. <br />