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41 <br /> Upon completion of the UAT, TripSpark and the Licensee will mutually agree upon a Soft Launch Go-Live <br /> date. <br /> Go-Live Support <br /> Soft Launch Go-Live <br /> Licensee should enroll an ideal sample population of passengers in Notifications for a pilot run. These <br /> passengers are expected to provide quality feedback and thoroughly communicate their experiences. <br /> TripSpark will be available for support during this time if configuration changes are required. <br /> Full Launch Go-Live <br /> Upon completion of Soft Launch for Notifications, you can now enroll all passengers at their discretion. <br /> TripSpark will be available for support during this time if configuration changes are required. <br /> Note: TripSpark highly discourages mass enrolments, in order to maintain HIPAA compliance. The <br /> recommended method is an opt-in approach where users can confirm phone numbers and email addresses <br /> prior to any notifications being sent. <br /> Software Acceptance Period <br /> The final phase of the implementation will be Software Acceptance testing while Software is in Production. <br /> The Software Acceptance period is expected to be approximately ten (10)business days. <br /> Upon completion of Software Acceptance, Licensee will be eligible to go into TripSpark's Customer Care <br /> program. <br /> Transition to Customer Care <br /> Following Software Acceptance TripSpark will schedule a Transition meeting with the Licensee to discuss <br /> ongoing Customer Care support. When Licensee is in customer care, Licensee will be eligible for upgrades, <br /> 24/7 support, webinars, etc. subject to TripSpark's Customer Care policies. <br /> TripSpark Resource Responsibilities <br /> TripSpark will provide Project Management and Off-Site Support of the Notifications application at <br /> Licensee. These Services will consist of the following: <br /> • The TripSpark PM will provide bi-weekly reports to Licensee's PM. These reports will be based <br /> on TripSpark standards and will consist of project team information, current status, and next steps. <br /> • For the duration of the implementation the TripSpark technical product expert will be available for <br /> consultation off-site via phone or email. <br /> Licensee Resource Responsibilities <br /> If Licensee causes delays by not adhering to the below responsibilities and requirements listed in this SOW, <br /> and these delays result in additional Service work being incurred by TripSpark, then TripSpark reserves the <br /> right to charge Licensee additional Services fees, which shall be the responsibility of the Licensee. <br /> The table below identifies the resource requirements for the Licensee. <br /> Resource Description Time Dedication Tasks <br /> Project Manager The project 20% of time for o Coordinate the scheduling of all of the <br /> manager duration of <br /> Licensee's resources. <br /> coordinates all project. <br /> efforts between o Coordination of conference calls and <br /> Licensee and meetings, as required. <br /> TripSpark <br /> o Prepare training facilities and <br /> coordinate training sessions. <br />