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24 <br /> • Telephone or headset and microphone for audio portion <br /> • If the items above are not available, TripSpark will work with Licensee to identify alternative <br /> arrangements. <br /> User Acceptance Testing <br /> The final phase of the implementation will be acceptance testing. This involves Licensee utilizing the <br /> Software in the test environment to ensure the Software functions as specified in the Documentation. <br /> We estimate the duration of user acceptance for this implementation to be approximately two (2)weeks. <br /> Go-Live <br /> Go Live is critical to ensure the solution is adopted and used properly by staff, as often issues are not <br /> discovered until using a live environment with real-time conditions and situations. TripSpark will provide up <br /> to approximately five (5) days of Go Live support as part of this SOW. <br /> Software Acceptance Period <br /> The final phase of the implementation will be Software Acceptance testing while Software is in Production. <br /> The Software Acceptance period is expected to be approximately ten(10)business days. <br /> Upon completion of Software Acceptance, Licensee will be eligible to go into TripSpark's Customer Care <br /> program. <br /> Transition to Customer Care <br /> Following Software Acceptance TripSpark will schedule a Transition meeting with the Licensee to discuss <br /> ongoing Customer Care support. <br /> TripSpark Resource Responsibilities <br /> TripSpark will provide Project Management and Off-Site Support of NovusDR at Licensee. These Services <br /> will consist of the following: <br /> • The TripSpark PM will provide bi-weekly reports to Licensee's PM. These reports will be based <br /> on TripSpark standards and will consist of, project team information, current status and next steps. <br /> • For the duration of the implementation the TripSpark technical product expert will be available for <br /> consultation off-site via phone or email. <br /> • Acting as a single point of contact at TripSpark, managing deliverables, running weekly <br /> conference calls, and managing Documentation <br /> • Issue escalation and resolution plans <br /> Licensee Resource Responsibilities <br /> If Licensee causes delays by not adhering to the below responsibilities and requirements listed in this SOW, <br /> and these delays result in additional Service work being incurred by TripSpark, then TripSpark reserves the <br /> right to charge Licensee additional Services fees, which shall be the responsibility of the Licensee. <br /> The table below identifies the resource requirements for the Licensee. <br /> Resource Description Time Dedication Tasks <br /> Project Manager The project 20% of time for o Coordinate the scheduling of all of the <br /> manager duration of <br /> Licensee's resources. <br /> coordinates all project. <br /> efforts between o Coordination of conference calls and <br /> Licensee and meetings, as required. <br /> TripSpark <br /> o Prepare training facilities and <br /> coordinate training sessions. <br /> o Coordinate completion of data <br /> development. <br />