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49 <br /> EXHIBIT C <br /> Statement of Work: Custom Reports <br /> This document defines the implementation services to be provided by TripSpark for the Licensee, as well as the roles <br /> and responsibilities of the Licensee's staff and resources. <br /> Unless otherwise indicated,TripSpark will provide `standard' implementation services (project management, <br /> operational review,testing, installation,training, etc.) as defined by TripSpark. Any services beyond what is defined in <br /> this document will be considered out of scope, and a work order or amendment outlining any additional costs will be <br /> required. Any additional costs uncovered from will be the responsibility of the Licensee. All implementation Services, <br /> materials, and training will be provided in English,unless otherwise stated. <br /> Overview <br /> This implementation involves the following high-level tasks: <br /> • Custom Report Development <br /> • Installation <br /> • User Acceptance Testing <br /> Custom Report Development <br /> It has been identified that Licensee requires custom reports to generate and print billing invoices for payment, as well <br /> as to enable data and billing reports. <br /> As such, TripSpark will design and develop a series of Custom Reports for Licensee to utilize. <br /> TripSpark and Licensee will meet to scope out the various reports and the individual requirements and fields. <br /> TripSpark has included thirty-two (32)hours' worth of development time, if the desired reports require more time to <br /> complete then additional costs will be incurred to the Licensee. <br /> Installation <br /> TripSpark will install the reporting package remotely on the Licensee's network. <br /> User Acceptance Testing <br /> Licensee must complete user testing of the reports, ensuring they meet the requirements as identified during <br /> the Custom Report Development stage of this implementation. <br /> Assumptions <br /> The key assumptions that TripSpark has employed while determining the level of effort involved with this <br /> implementation are presented below: <br /> - Licensee is responsible for the purchase and installation of any required server hardware and <br /> Microsoft SQL databases, SQL must be used for the database. (servers shall be preconfigured to <br /> TripSpark's specifications) <br /> - It is assumed this Software will take advantage of existing TripSpark infrastructure, data sources and <br /> software unless otherwise stated <br /> - Licensee is responsible for providing a server for their test environment and production environment <br /> - Custom reports do not include integration with NCTracks or any Yd party unless specified in this <br /> scope. <br /> - Custom reports are limited to the data available within the Novus DR data set. <br />