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40 <br /> Software Installation and Configuration <br /> TripSpark will install the Software remotely in TripSpark's hosted envirnment. The Software will be installed once(1) <br /> within the test environment. TripSpark will also provide assistance with transitioning the Software to the production <br /> environment. <br /> The Licensee may be required to add/modify port filtering rules in their firewall,to facilitate the communication <br /> between Novus,the Notifications Service, and cloud-based services with TripSpark support as required. The Licensee <br /> must have a test environment at their facility that can be used for testing new versions of the Software. The Licensee's <br /> test environment must include a test version of Novus(complete with its database)that is configured the same way as <br /> in the production environment. It is the Licensee's responsibility to ensure adequate user testing is completed before <br /> implementation of the Software in a live environment. It is also the Licensee's responsibility to ensure that all tests are <br /> performed with test Voice/SMS numbers -not numbers of their actual Licensees. <br /> Training <br /> Training provided will be based on TripSpark standard training agendas. Training methodology follows a <br /> train-the trainer approach. Training sessions will vary in length depending on topic. Training will be <br /> provided remotely, utilizing Zoom as the preferred platform. Each session can be attended by up to six(6) <br /> employees. <br /> • Up to four(4) hours of Remote System Administrator Training, consisting o£ <br /> o Configuration and maintenance of administrative functions in the Notifications interface <br /> related to Notification Types, Communication Modes, Agency Information, Notifications, <br /> Licensee Configuration, Email/Voice/SMS Parameters <br /> • Up to four(4) hours of Remote Advanced Functionality and User Training, consisting of: <br /> o User training for front line staff, including overview of Notifications, types of messaging and <br /> what is required in Novus in order to trigger notifications <br /> In addition to training, TripSpark will provide one (1) digital copy of all available user documentation. <br /> Licensee is free to create copies of the provided documentation for their users. <br /> Users will also have access to recorded training videos and online sessions provided through <br /> mytripspark.com, as described in our standard support documentation. <br /> Licensee's resources are encouraged to participate in all training sessions related to their field, as outlined in <br /> the Operational Review. <br /> For remotely accessed training sessions attendees will require: <br /> • Networked computer with access to the internet <br /> • Necessary Software (i.e. WebEx Licensee) installed and ready to go <br /> • For groups in a single room, LCD projector to display the material and computers per student with <br /> access to the test environment <br /> • Telephone or headset and microphone for audio portion <br /> • If the items above are not available, TripSpark will work with Licensee to identify alternative <br /> arrangements. <br /> User Acceptance Testing(UAT) <br /> Licensee must complete testing of Notifications with internal testing accounts using local or agency phone <br /> numbers. It is estimated that User Acceptance Testing should take up to approximately two (2)weeks. <br /> TripSpark will be available for support during this time if configuration changes are required. Licensee is <br /> responsible for creating use cases that best demonstrate common business processes in order to ensure <br /> testing is appropriately covering real business situations. <br /> TripSpark will provide UAT templates created for general use which can be adapted by Licensee for <br /> Licensee's operationally specific use. <br />