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36 <br /> ongoing Licensee Care support. When Licensee is in Licensee care, Licensee will be eligible for upgrades, <br /> 24/7 support, webinars, etc. subject to TripSpark's Licensee Care policies. <br /> TripSpark Resource Responsibilities <br /> TripSpark will provide Project Management and Off-Site Support of the Passenger Portal application at <br /> Licensee. <br /> These Services will consist of the following: <br /> ■ The TripSpark Project Manager will provide bi-weekly reports to Licensee's Project Manager. These <br /> reports will be based on TripSpark standards and will consist of;project team information, current <br /> status and next steps. <br /> ■ For the duration of the implementation the TripSpark technical product expert will be available for <br /> consultation off-site via phone or email. <br /> Licensee's Resource Responsibilities <br /> If Licensee causes delays by not adhering to the below responsibilities and requirements listed in this SOW, <br /> and these delays result in additional Service work being incurred by TripSpark, then TripSpark reserves the <br /> right to charge Licensee additional Services fees, which shall be the responsibility of the Licensee. <br /> The table below identifies the resource re uirements for the Licensee <br /> Resource Description Time Dedication Tasks <br /> Project Manager The project 20% of time for o Coordinate the scheduling of all the <br /> manager duration of <br /> Licensee's resources. <br /> coordinates all project. <br /> efforts between o Coordination of conference calls and <br /> Licensee and meetings, as required. <br /> TripSpark <br /> o Prepare training facilities and <br /> coordinate training sessions <br /> o Coordinate completion of data <br /> development <br /> o Coordinate completion of user <br /> acceptance testing. <br /> Subject Matter Someone with 75% of time for o Participation in the completion of the <br /> Expert intimate duration of <br /> knowledge of the project. Operational Review. <br /> processes and o Participation in all training sessions. <br /> procedures <br /> o Assist PM with completion of user <br /> acceptance testing and data development. <br /> System 25% of their time o Procure and configure hardware to a <br /> Administrator for the duration TripSpark Ready as per each Software <br /> of the project. product's Tech Sheet(where available). <br /> o Participate in System Administration <br /> training. <br /> o Provide TripSpark Remote Desktop <br /> (RDP) over secured Virtual Private Network <br /> (VPN) access to servers where Novus and <br /> Novus databases will be installed. <br />