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34 <br /> 5. Payment Integration: <br /> a. Ability for a passenger to add funds to a pre-paid account via credit/debit card. <br /> b. Ability for a passenger to view transaction details. <br /> c. This module will interact with the pre-paid faring functionality within Novus. <br /> d. This functionality is only available to the passengers directly; delegates cannot manage funds <br /> on their behalf. <br /> Operational Review <br /> The operational review will involve a series of meetings and conference calls with Licensee's project team to <br /> discuss the business requirements. <br /> The goal of the operational review is to: <br /> • Review Licensee business requirements and operational needs <br /> • Review business processes to identify any takeaways that require mitigation strategies <br /> • Provide any sample marketing materials that the Licensee may be able to use <br /> • Review the Scope of Work <br /> The outcome is an Operational Review Document (ORD) outlining the understanding gained from the <br /> meetings, identifying the deliverables, and the timing for the implementation as mutually agreed upon by the <br /> parties. <br /> Software Installation and Configuration <br /> Back Office <br /> TripSpark will install the Software remotely in TripSpark's hosted environment. The Software will be <br /> installed once (1) within the test environment. TripSpark will also provide assistance with transitioning the <br /> Software to the production environment. <br /> Licensee must have a test environment at their facility that can be used for testing new versions of the <br /> Software. It is Licensee's responsibility to ensure adequate user testing is completed before implementation <br /> of the Software in a live environment. <br /> SSL Configuration <br /> TripSpark will assist the Licensee with SSL configuration provided the Licensee has purchased an SSL <br /> certificate and already has a web domain available. TripSpark will assist the Licensee with the SSL setup. <br /> Licensee is responsible for procuring their own web domain as well as an SSL certificate. <br /> Training <br /> Training provided will be based on TripSpark standard training agendas. Training methodology follows a <br /> train-the trainer approach. Training sessions will vary in length depending on topic. Training will be <br /> provided remotely, utilizing Zoom as the preferred platform. Each session can be attended by up to six(6) <br /> employees. <br /> After each training session, Licensee may be required to complete project work assignments that pertain to <br /> training material just covered and that are relevant to the operational characteristics of Passenger Portal at <br /> Licensee location. Upon progression from each session to the next session is dependent upon diligent <br /> completion of project work assignments, by Licensee, resulting from the previous training session. Each <br /> session builds upon mastery of material covered at the previous session. <br /> ■ Up to four(4) hours of remote system administrator training <br /> ■ Up to four(4) hours of remote advanced functionality training <br /> ■ Up to one (1) day of remote training for users who will interact with Web via the Novus/PASS user <br /> interface <br /> ■ Up to four(4) hours of remote training on the Payment Integration Software <br />