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33 <br /> EXHIBIT C <br /> Statement of Work: Passenger Portal <br /> This document defines the implementation Services to be provided by TripSpark for the Licensee, as well as the roles <br /> and responsibilities of the Licensee's staff and resources. All implementation Services will be provided remotely, <br /> unless otherwise stated. <br /> Unless otherwise indicated,TripSpark will provide `standard' implementation Services (project management, <br /> operational review,testing,installation,training, etc.) as defined by TripSpark. Any Services beyond what is defined in <br /> this document will be considered out of scope, and a Change Order will be required. Any additional costs uncovered <br /> from a Change Order will be the responsibility of the Licensee,work related to the Change Order will not commence <br /> until after Software Acceptance for this project.All implementation Services,materials, and training will be provided <br /> in English,unless otherwise stated. <br /> Overview <br /> This implementation involves the following high-level tasks: <br /> 1. Operational Review <br /> 2. Software Installation and Configuration <br /> 3. Training <br /> 4. User Acceptance Testing <br /> 5. Go-Live <br /> 6. Post Go-live Licensee care <br /> Product Description <br /> Passenger Portal is an add-on module to TripSpark's demand response and medical products. It provides an on- <br /> line portal that allows passengers to view, book, schedule, and cancel their own bookings. <br /> Specific functionality consists of: <br /> 1. Passenger Portal Core Software: <br /> a. Passenger account management(backend Software) <br /> b. Passenger profile management <br /> c. Ability to view details of existing passenger bookings online <br /> d. Ability to add and edit bulletins that passengers can view upon login <br /> e. Help tab which displays common information that will be useful for passengers <br /> f. Ability to add custom menu links <br /> g. Administrator Settings to customize website settings and look and feel <br /> 2. Passenger Information: <br /> a. Upcoming Trips View— see current trip status and imminent arrival time <br /> b. View location of bus on a map (when agency has MDTs or Tablets) <br /> c. "I am Ready"button to notify dispatch of pending "Will Calls" <br /> 3. Trip Booking: <br /> a. Book a new trip <br /> a. Book a one way or return trip for a single date <br /> b. Request a recurring subscription trip <br /> c. Enter in all relevant trip details: date, time, addresses, comments, mobility aids, space types, and <br /> additional passengers <br /> d. Review trip details before requesting booking <br /> e. Ability for the trip to be booked or scheduled depending on agency configuration <br /> 4. Trip Review screen <br /> a. Cancel existing bookings <br /> b. Create a new booking from an existing booking <br />