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30 <br /> EXHIBIT C <br /> Statement of Work: Novus Friendly Fixed Route (FFR) <br /> The following information defines the implementation Services to be provided by TripSpark for the Novus <br /> Friendly Fixed Route Software as well as the effort that will be required from Licensee staff and resources. <br /> Unless otherwise indicated, TripSpark will provide `standard' implementation Services (project management, <br /> operational review, testing, installation, training, etc.) as defined by TripSpark. Any special requirements will <br /> be considered a change request and processed through our standard change request system. <br /> Overview <br /> Novus friendly fixed route is functionality within Novus-DR that adds the ability to create, manage, and <br /> schedule to deviated fixed routes. This allows an agency to: <br /> 1. Create simple deviated fixed route stop patterns, and also clone the patterns plus set the headway <br /> 2. Display the routes side by side with regular paratransit routes <br /> 3. Schedule passenger trips to the routes where applicable <br /> 4. Track boarding and alighting count at stops, and report on this information <br /> THIS IMPLEMENTATION INVOLVES THE FOLLOWING HIGH LEVEL TASKS: <br /> 5. Operational Review/Configuration of Functionality <br /> 6. Software Installation <br /> 7. End User Training <br /> 8. Project Management and Offsite Support <br /> Timeframe <br /> This implementation can be completed within approx. two (2) months from the kickoff call with Licensee <br /> assuming NOVUS-DR is already in live use. <br /> TripSpark Implementation Services <br /> The implementation Services below will be provided by TripSpark. All implementation Services, materials and <br /> training will be provided in English,unless otherwise stated. <br /> Travel expenses (if applicable) have been quoted based on a minimum of 2 weeks' notice for travel dates. <br /> Insufficient travel notice will result in additional travel expenses being incurred by Licensee to cover the higher <br /> cost of last minute travel. <br /> Operational Review/Configuration of Functionality <br /> This phase will involve a series of meetings and conference calls with Licensee's project team to discuss the <br /> following items: <br /> Current operational environment(policies/procedures) as they relate to fixed route functionality. <br /> Software configuration (organizational security and workflow, etc.) <br /> Training requirements. <br /> Project timeline. <br /> An operational review document will be prepared outlining the understanding gained from the meetings, <br /> identifying the deliverables and timing for the implementation as mutually agreed upon by the parties <br /> ("Operational Review Document"). The TripSpark Project Manager (PM) will coordinate a meeting with the <br /> Licensee's project team to review the initial responses to the Operational Review Document within five(5)days <br /> of delivery by TripSpark. <br />