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28 <br /> Novus COM End User Training <br /> Training provided will be based on TripSpark standard training agendas. The training session will occur <br /> remotely via webex and can be attended by up to six (6) employees. <br /> ■ Up to four(4) hours of training is allocated for Novus COM Functionality <br /> In addition to training,TripSpark will provide one(1)digital copy of all available user Documentation. Licensee <br /> is free to create copies of the hard copy Documentation for their users. TripSpark will also provide printed and <br /> electronic material in the form of`quick reference guides' for certain aspects of the Software. <br /> Users will also have access to recorded training videos and online sessions provided through myTrip Spark.com, <br /> as described in our standard support Documentation. <br /> Project Management and Off-Site Support <br /> TripSpark will provide Project Management and Off-Site Support Services for up to two (2) months from the <br /> kickoff meeting with Licensee. These Services will consist of the following: <br /> ■ The TripSpark PM will provide bi-weekly reports to Licensee's PM. These reports will be based on <br /> TripSpark standards and will consist of project team information, current status and next steps. <br /> ■ For the duration of the implementation the TripSpark technical product expert will be available for <br /> consultation off-site via phone or email. <br /> ■ Up to four(4) hours of labour is allocated to create custom COM workflows for Licensee. <br /> ■ Acceptance testing support for up to eight(8)hours. <br /> Licensee Services <br /> The following tasks will be the responsibility of the Licensee. These items will need to be completed in order <br /> to support the introduction of the Software. <br /> Prior to any work being performed by TripSpark, Licensee will be required to execute the TripSpark license <br /> and maintenance agreements and as amended and provide an executed purchase order(PO) for the value of the <br /> project. <br /> Operational Review <br /> Licensee's staff will be required to participate in the Operational Review. In advance of the conference calls, <br /> Licensee's staff may be required to collect information and respond to a simple survey. <br /> Within five (5) days of delivering the operational review, the TripSpark PM will schedule a meeting to review <br /> the Operational Review Document. It's encouraged that Licensee review the Operational Review Document <br /> internally prior to the meeting. <br /> Training <br /> Licensee's resources are encouraged to participate in all training sessions related to their field, as outlined in <br /> the Operational Review. <br /> IDEAL TRAINING ENVIRONMENTS INCLUDE: <br /> Networked computer for each trainee, connected to the test environment. <br /> White board and markers <br /> LCD projector <br /> Acceptance Testing <br /> The final phase of the implementation will be acceptance testing. This involves Licensee utilizing the Software <br /> in the test environment to ensure the Software functions according to the Documentation. <br /> We estimate the duration of user acceptance for this implementation to be approximately two (2)weeks. <br /> High Level Roles and Responsibilities <br /> TripSpark is responsible for the following key tasks: <br /> Development, Testing & Delivery of the Software/ Services as defined in this Document <br /> Utilize an Issues Log (in Excel format) if required <br />