Orange County NC Website
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Docusign Envelope ID:5E8BDF61-7622-4D69-B99C-8AA458CF606B <br /> 4 <br /> TABLE OF CONTENTS <br /> Section1 .......................................................................................................... 1-1 <br /> Statementof Work............................................................................................ 1-1 <br /> 1.1 Motorola Responsibilities..................................................................................................... 1-1 <br /> 1.2 Orange County Responsibilities .......................................................................................... 1-1 <br /> 1.3 General Responsibilites........................................................... Error! Bookmark not defined. <br /> Section2 .......................................................................................................... 2-1 <br /> SystemDescription .......................................................................................... 2-1 <br /> 2.1 Interoperability and Backup Operations............................................................................... 2-1 <br /> Section3 .......................................................................................................... 3-1 <br /> Advanced Plus Service Description .................................................................. 3-1 <br /> 3.1 Overview............................................................................................................................. 3-1 <br /> 3.2 Advanced Plus Services Element Descriptions.................................................................... 3-1 <br /> 3.2.1 Remote Technical Support .............................................................................................. 3-1 <br /> 3.2.2 Network Hardware Repair ............................................................................................... 3-1 <br /> 3.2.3 Network Hardware Repair with Advanced Replacement.................................................. 3-1 <br /> 3.2.4 On-site Infrastructure Response...................................................................................... 3-2 <br /> 3.2.5 Annual Preventive Maintenance ...................................................................................... 3-2 <br /> 3.2.6 Network Updates............................................................................................................. 3-2 <br /> 3.3 Motorola Solutions Service Delivery Ecosystem.................................................................. 3-3 <br /> 3.3.1 Centralized Managed Support Operations....................................................................... 3-3 <br /> 3.3.2 Field Service.................................................................................................................... 3-3 <br /> 3.3.3 Repair Depot................................................................................................................... 3-3 <br /> 3.3.4 Customer Support Manager ............................................................................................ 3-4 <br /> 3.3.5 Customer Hub ................................................................................................................. 3-4 <br /> Section4 .......................................................................................................... 4-1 <br /> EquipmentList ................................................................................................. 4-1 <br /> Section5 .......................................................................................................... 5-2 <br /> Pricing .............................................................................................................. 5-2 <br /> Section6 .......................................................................................................... 6-1 <br /> Contract Information ......................................................................................... 6-1 <br /> 26 August 2024 <br /> Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> © Table of Contents i <br />