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Docusign Envelope ID:5E8BDF61-7622-4D69-B99C-8AA458CF606B <br /> 13 <br /> 3.3.4 Customer Support Manager <br /> A Motorola Solutions Customer Support Manager(CSM)will be Orange County's key point of <br /> contact for the definition and administration of services. The CSM will work with Orange County <br /> to define service delivery details to address Orange County's specific priorities. <br /> 3.3.5 Customer Hub <br /> To provide Orange County with quick access to service details,Motorola Solutions will provide <br /> our Customer Hub online network information tool. Customer Hub provides our customers with <br /> real-time critical network and services information through an easy-to-use graphical interface. <br /> Figure 3-1: Customer Hub offers real-time, role-based access <br /> to critical network and services information. <br /> With Customer Hub, Orange County's administrators will be able to monitor system health and maintenance <br /> updates. Capabilities include: <br /> • Viewing network and support compliance <br /> • Viewing incident reports <br /> • Updating and creating incidents <br /> • Checking system update status <br /> • Receiving pro-active notifications regarding updates <br /> Available 24x7x365 from any web-enabled device,the information provided by Customer Hub <br /> will be based on your needs and user access permissions, ensuring that the information displayed is <br /> secure and pertinent to your operations. <br /> 25 October 2024 <br /> MCC7500 Console System Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> © Motorola Solutions System Description 3-4 <br />