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Docusign Envelope ID:5E8BDF61-7622-4D69-B99C-8AA458CF606B <br /> 11 <br /> repaired, add those to the depot's FRU inventory. Replacement components will remain in Orange <br /> County's ASTRO 25 network to maintain continued network functionality. <br /> If Orange County prefers to maintain their existing FRU inventory rather than using Motorola <br /> Solutions' depot inventory,Motorola Solutions can provide"loaner"FRUs during the repair <br /> process. <br /> 3.2.4 On-site Infrastructure Response <br /> Motorola Solutions will provide repair service from trained and qualified technicians. Once <br /> dispatched,technicians will travel to Orange County's ASTRO 25 network location to diagnose <br /> issues and restore functionality. These technicians will run diagnostics on hardware to identify <br /> defective components,and repair or replace them as appropriate. Infrastructure Response times are <br /> based on a given issue's impact on overall system function. Any additional travel and expenses <br /> shall be subject to a change order and, in accordance with State Contract 725G, <br /> reimbursement will be at the out-of-state rates set forth in N.C.G.S. §138-6; as amended from <br /> time to time. <br /> Travel times and service levels are governed by local geography. Motorola Solutions will provide <br /> additional information in the Statement of Work for ASTRO 25 Advanced Services and in the <br /> Customer Support Plan agreed between Orange County and Motorola Solutions. <br /> 3.2.5 Annual Preventive Maintenance <br /> Motorola Solutions will annually test and service network components. Qualified field technicians <br /> will perform routine hands-on examination and diagnostics of network equipment to keep them <br /> operating according to original manufacturer specifications. <br /> 3.2.6 Network Updates <br /> The Network Updates service provides public safety radio system release updates on a consistent, <br /> budgeted plan. These updates maintain reliable network operations and cybersecurity protection. In <br /> addition,Network Updates keeps Orange County's ASTRO 25 network compatible with expansion <br /> elements, as well as new products or features. With Network Updates, Orange County's network <br /> will remain on a release that qualifies for support services. <br /> Motorola Solutions will deliver updates based on a predefined cadence of upgrade windows,with <br /> up to one update in each window. The Network Updates service includes the following: <br /> • Software Release Updates-Motorola Solutions-certified software that improves network <br /> functions over previous releases. This also includes commercial operating system and <br /> application software updates. <br /> • Hardware Update—When needed to support a software release update,Motorola Solutions <br /> provides new hardware that will support the new software update, as well as maintain existing <br /> functions and features. <br /> • Professional Implementation Services—Motorola Solutions will plan and implement updates <br /> at Orange County's site. This includes factory integration,testing, and supply chain <br /> management for new software and hardware. <br /> 25 October 2024 <br /> MCC7500 Console System Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> © Motorola Solutions System Description 3-2 <br />