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<br /> <br /> 5 <br /> <br /> <br />ACTIVITIES OUTSIDE THE SCOPE OF THIS STATEMENT OF WORK <br />1. Installation and configuration of any hardware, software, operation system, database, or <br />application not identified in the Project Scope section in the SOW are to be considered outside the <br />scope of this engagement. <br />2. Installation, certification, configuration, or support of electrical, network, telecommunications, <br />cabling infrastructure, and components are outside the scope of this SOW. <br />3. Deployment of any software or software agents to consumers/endpoints/users – beyond a <br />designated set of test users/endpoints –is the CUSTOMER's responsibility and is to be considered <br />outside the scope of this engagement. <br />4. Troubleshooting of adjacent network equipment and computing infrastructure is to be considered <br />outside the scope of this engagement. <br />5. Issues that require attention from the vendor’s Technical Support, including any product bugs or <br />non-documented procedures, are to be considered outside the scope of this engagement. <br />6. Any other services not explicitly set forth herein are to be considered outside the scope of this <br />engagement. <br />7. DNS will not perform custom programming or develop custom applications that are not explicitly <br />detailed in the Project Scope section of the SOW. <br /> <br />SOFTWARE OR HARDWARE BUGS/SUPPORT CASE TROUBLESHOOTING <br />If, during the course of a software or hardware implementation, DNS identifies a current or new bug in the <br />software or hardware (or a third-party software/hardware application that integrates with the solution(s) in <br />the Scope of Services) and verifies/confirms it with the respective vendor, DNS reserves the right to <br />charge—on a Time and Materials basis—for any additional work needed to troubleshoot and/or resolve <br />the issue. <br />SERVICES DELIVERY <br /> <br />COMMUNICATIONS & PROJECT MANAGEMENT <br />The account team listed above will be the primary point of contact throughout the engagement and will <br />provide project oversight and management. Your account team will facilitate the introduction of any <br />additional individuals needed to facilitate the project. <br /> <br />Issue escalations can go to the DNS VP of Sales or VP of Engineering. <br /> <br />Name Role Phone Email <br />Kin Wong VP of Sales 215-740-8811 kwong@datanetworksolutions.com <br />Bryan Kuhn VP of Engineering 803-371-2211 bkuhn@datanetworksolutions.com <br /> <br />PROJECT MODIFICATIONS <br />Modifications to this statement of work will require participation from both the Customer and the DNS <br />account team. Once changes have been agreed upon, they will be documented, and a new statement of <br />work will be issued. <br /> <br />WORK HOURS <br />Docusign Envelope ID: D040EFAB-2D80-498F-8058-E854C6400347