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2) Performance and response time:1 hr. <br />3) Error correction time:4-8 hrs. <br />4) infrastructure and security: N/A <br /> <br />15. Does the contractually defined Service Level Agreement define pertinent terms such as <br />downtime, scheduled downtime, etc…? <br />Yes, these can be found in the terms and agreements section on the proposal/contract <br />extension form. <br /> <br />If No, Explain: This is not explicitly defined in the contract. <br /> <br />16. Does the contract specify minimum disaster recovery and business continuity <br />requirements, including penalties for non-compliance, as discovered through onsite <br />inspections, audits or actual disasters? <br />No <br /> <br />If No, Explain: This is not explicitly defined in the contract <br /> <br />17. Does the contract require the cloud vendor to notify the County of any outsourced <br />functionality and its provider? <br />Yes <br /> <br />If No, Explain: Click here to enter text. <br /> <br />18. What are the contractually required notification period for the County or the cloud vendor <br />for termination of the cloud services? <br />This can be provided by our Sales Team. <br /> <br />19. Describe how the County’s data will be stored, managed and archived. <br />County data is stored in secure, redundant cloud infrastructure managed by Rehrig <br />Pacific Company. Data is encrypted both at rest and in transit using industry-standard <br />encryption protocols to protect against unauthorized access. Role-based access controls <br />(RBAC) and multi-factor authentication (MFA) are implemented to restrict access to <br />authorized personnel, ensuring that only individuals with proper permissions can access <br />County data. Customer data will be archived after 3 years inactivity. <br />20. Will the County’s data be stored and managed on a storage system with other data? <br />Yes <br /> <br />If Yes, Explain: In many cloud environments, the County’s data is often stored on a <br />shared storage system, known as a multi-tenant environment, where multiple clients’ data <br />resides on the same physical infrastructure. However, cloud providers implement several <br />strategies to securely manage and separate this data. <br /> <br />21. At what architectural point in the provider’s cloud facility will the County’s data be <br />physically connected to networking equipment with non-County data? <br /> <br />Docusign Envelope ID: 99306186-17FB-4EAC-9539-D90895EB6D04