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Revised 01/24 <br />10 <br />Exhibit A <br /> <br /> <br />JUVARE HOSTED SERVICES TERMS <br /> <br /> <br />Client- Orange County NC <br /> <br /> <br />1. Definitions. For the purposes of this Exhibit, the following words have the meaning set forth below: <br />a. “Hosted Services” means the installation and management of specified software applications in <br />the Juvare Cloud shared environment on behalf of a Juvare customer and exclusively for the <br />benefit of permitted users of the Software. <br />b. “Hosted System” means the combination of hardware, software and networking components used <br />by the application service provider to deliver the Hosted Services. <br />c. “Juvare Cloud” means the shared hardware environment for the purpose of hosting and <br />maintaining software and data on behalf of Juvare’s customers; may also be referred to as the <br />application service provider or the “ASP.” <br />All other capitalized terms in this Exhibit A shall have the same meaning set forth in the Agreement, <br />except where otherwise stated in this Exhibit. <br /> <br />2. Scope of Services. Juvare shall provide the following services to address the Software hosting needs: <br />a. Juvare shall provide Hosted Services to Client according to the provisions set forth in the <br />Agreement and this Exhibit. Juvare shall notify Client promptly upon creation of Hosted Services <br />account and provide Client with all information required to access such account. Juvare, at its sole <br />discretion, may provide and maintain such Hosted System and/or deliver such Hosted Services <br />internally or through a qualified subcontractor. <br />b. Juvare shall provide and maintain the facilities, hardware, and networking components as it sees <br />fit to provide access to the Juvare Cloud for the benefit of Client. <br />c. Juvare shall perform, at its convenience and after notice to Client, scheduled updates of the Juvare <br />Cloud as Juvare or its hosting subcontractor sees fit. Such updates shall be scheduled to enable the <br />simultaneous update to all of Juvare-hosted customers. <br />d. Juvare or its hosting subcontractors shall be entitled to perform, as needed, emergency security <br />updates to the Hosted System to protect the Juvare Cloud or the subcontractor’s hosted <br />environment from newly identified and widespread threats to the internet or internet-based <br />services posed by worms, viruses and Trojans, or to address other vulnerabilities, with little or no <br />notice to Client. <br />e. Juvare shall provide and maintain a redundant shared environment of the Juvare Cloud at a <br />location that is geographically separated from its primary ASP Environment to ensure continuity <br />of Software access and operation in the event of any unforeseen outage , disaster or other event <br />that may interrupt service at the primary location of the Juvare Cloud. Failover to the redundant <br />shared environment of the Juvare Cloud is a manual process and service will be activated by Juvare <br />immediately upon notification of malfunction, unavailability or failure of primary shared <br />environment of the Juvare Cloud. <br />f. Juvare will notify (via Juvare’s Support Center) the Client of any planned service outages, i.e., for <br />the purpose of performing Software updates or testing, or other inability to perform the services <br />outlined in this Agreement. <br />g. Juvare shall schedule, perform and maintain a duplicate (“backup”) record of Client’s data within <br />the Juvare Cloud. Juvare shall perform hourly SQL transaction log backups and daily full backups. <br />Data backups are limited to SQL database server files (i.e., those files having a .mdf or .ldf file <br />extension). Data backups shall be retained on-site for four weeks. <br />h. In addition to the Support Services pursuant to the Agreement and Exhibit B, Juvare shall provide <br />Client with Support Services for the Hosted Services which include assistance with problems <br />Docusign Envelope ID: 10CF5D4C-EAD1-4BD2-A3EB-0DC317D2B4F3