2024-706-E-Emergency Svc-Motorola Solutions-PSC Radio System Service Maintenance

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Orange County August 8, 2024 ASTRO 25 Managed Detection and Response 24-177976 / Cybersecurity Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2-7 Motorola Solutions may continue to recommend necessary tuning changes after this period, with no impact on Service Availability. 2.3.6 Priority Level Definitions and Notification Times Motorola Solutions will analyze events created and/or aggregated by the ASTRO® 25 Managed Detection and Response services, assess their type, and notify the Customer in accordance with the following table. Table 2-3: Priority Level Definitions and Notification Times Incident Priority Incident Definition Notification Time Critical P1 Security incidents that have caused or are suspected to have caused significant and/or widespread damage to the functionality of Customer’s ASTRO 25 system or information stored within it. Effort to recover from the incident may be significant. Examples: • Malware that is not quarantined by anti-virus. • Evidence that a monitored component has communicated with suspected malicious actors. Response provided 24 hours, 7 days a week, including US Holidays. High P2 Security incidents that have localized impact but are viewed as having the potential to become more serious if not quickly addressed. Effort to recover from the incident may be moderate to significant. Examples: • Malware that is quarantined by antivirus. • Multiple behaviors observed in the system that are consistent with known attacker techniques. Response provided 24 hours, 7 days a week, including US Holidays. Medium P3 Security incidents that potentially indicate an attacker is performing reconnaissance or initial attempts at accessing the system. Effort to recover from the incident may be low to moderate. Examples: • Suspected unauthorized attempts to log into user accounts. • Suspected unauthorized changes to system configurations, such as firewalls or user accounts. • Observed failures of security components. • Informational events. • User account creation or deletion. • Privilege change for existing accounts . Response provided Monday through Friday 8 a.m. to 5 p.m. local time, excluding US Holidays. Low P4 These are typically service requests from Customer. Response provided Monday through Friday 8 a.m. to 5 p.m. local time, excluding US Holidays. Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C